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Part-time Host / Receptionist - St James Building (20 hours p/w, 12 Month FTC)

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Bruntwood

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have a can-do attitude, excellent communication skills, attention to detail, and experience in hospitality or service sectors, with high energy and positivity throughout the day.
  • You will greet visitors, manage viewings, maintain customer relationships, update records, collaborate with colleagues, promote workplace wellbeing, and drive continuous improvement in customer service.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role.
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level.
  • Skills and experience in hospitality, retail or other service sectors.
  • Able to maintain high levels of energy and positivity throughout the day.

Responsibilities

  • Delivering a positive Customer Experience within the building
  • To be the first point of contact for all customers and visitors in the building
  • Facilitate new customer viewings to support the sales process
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for this role?

The working hours for this role are part-time, 20 hours per week, from 10:00 to 14:00, Monday to Friday.

Is this position permanent?

No, this is a temporary position offered as a 12-month fixed term contract.

What kind of prior experience is preferred for applicants?

We prefer applicants with a background in hospitality, retail, or other service sectors, where customer interaction is key.

What is the main purpose of the Host role?

The main purpose of the Host role is to serve as the first point of contact for customers and visitors, delivering a positive customer experience and building relationships.

What kind of benefits come with this position?

Benefits include 28 days holiday plus your birthday off, volunteer time, a sabbatical after five years, a healthcare cash plan, life assurance, pension matching, discounts at retailers, and enhanced parental leave.

How does Bruntwood contribute to the community?

Bruntwood contributes through the Oglesby Charitable Trust, which has donated over £25 million to various causes since 2001, focusing on Arts and Culture, Education, Environment, Medical Research, and Social & Health Inequality.

Will I be required to work during lunch hours for other hosts?

Yes, the position involves providing lunch cover for the North and South entrance hosts.

How does Bruntwood view diversity in recruitment?

Bruntwood actively seeks to recruit from diverse backgrounds to reflect the communities it operates in and aims to create thriving cities that are inclusive.

Will there be an interview process?

Yes, there will be a one-stage interview process that allows you to see the role in action and ask questions.

What should I do if I need adjustments during the interview?

Please highlight any adjustments you need in your application form, and we will discuss them with you before your interview.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.