Part Time Support Lead - Albuquerque

Five Below

Jun 22, 2024

Applications are closed

Job
Part-time
Junior Level
Hospitality & Retail
Albuquerque

Requirements

Key Attributes:
Customer Service
Organization
Productivity
Ability to multi-task
Follows Direction
Professionalism
Trainer/Developer/Motivator
Communication
Sales Driver/Goal Oriented
QUALIFICATIONS:
High School Graduate or equivalent.
College experience preferred
Minimum 1 year of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Responsibilities

Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assists with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Assists front end and queue merchandising
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

FAQs

What are the main responsibilities of a Part Time Support Lead in Albuquerque?

The main responsibilities of a Part Time Support Lead in Albuquerque include assisting with directing the Front End Lead(s) and sales associates, ensuring excellent customer service, managing front end operations, handling cash, maintaining cleanliness and safety standards, and driving sales.

Who does the Part Time Support Lead report to in this position?

The Part Time Support Lead reports to the Store Manager/Leader and Customer Service Manager.

What qualities are important for a Part Time Support Lead to have?

Important qualities for a Part Time Support Lead include strong leadership skills, excellent customer service abilities, attention to detail, ability to multitask, strong communication skills, and a positive attitude.

Will the Part-Time Support Lead be responsible for cash management?

Yes, the Part-Time Support Lead will be responsible for cash management, including handling transactions, ensuring accuracy, and following proper cash management procedures.

Five Below

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods

Industry

10,001+

Employees

2002

Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!