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Partner Support Specialist

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Genesys

Oct 22, 2024

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Manila
    Remote
  • Quick Apply

AI generated summary

  • You should have a bachelor’s degree, 3+ years in finance, strong Salesforce and Excel skills, knowledge of accounting principles, and the ability to work flexibly across cultures and time zones.
  • You will manage partner support, onboarding, deal registration, billing inquiries, portal management, and finance reports while collaborating with teams to ensure efficient processes.

Requirements

  • Bachelor’s degree in Business, Accounting, Systems Administration or a related field is desirable
  • Proven experience with Salesforce, Tableau, Microsoft Office Suite etc.
  • Understanding of sales processes and pipeline management.
  • Advanced level in Excel and PowerPoint.
  • Minimum 3+ years of professional experience in finance especially in billing and reconciliation, operations, or systems administration role
  • Basic knowledge of Accounting Principles (Deferral and Accruals)
  • Strong Problem-solving skill
  • Strong attention to detail.
  • Strong team player with ability to work cross culturally and across business units.
  • Able to operate successfully in a lean, fast-paced organisation, flexibility to work shifts to cover global time zones
  • Ability to work remotely or from the office
  • English language skills essential, other language skills highly regarded.

Responsibilities

  • Single point of contact for partner support
  • Deal Registration, quoting and order management support
  • Partner Onboarding
  • Contract Issuance & Execution
  • Set up of new partners allowing access to systems and tools.
  • Working with our enablement team to ensure a seamless and efficient partner onboarding experience
  • New customer creation support
  • Work with regional PAMs to drive globally consistent partner cadence, including but not limited to business plan creation, forecasting, QBRs and certification tracking.
  • Manage and resolve billing inquiries
  • AppFoundry monthly billing and accruals
  • Reconciliation and audit activities as required
  • Finance report preparation and reconciliation
  • Partner Portal User Management
  • Partner Portal Enhancement Management
  • AppFoundry SKU creation & Partner Consultancy (including FX conversions etc)
  • Genie Management (partner product updates etc)
  • FAQ Database management

FAQs

What is the job title for this position?

The job title is Partner Support Specialist.

What department does the Partner Support Specialist belong to?

The Partner Support Specialist belongs to the WW Partner Experience department.

Where is this position located?

This position is located in Manila.

Who does the Partner Support Specialist report to?

The Partner Support Specialist reports to the Team Leader of the Partner Support Team.

What are the key responsibilities of the Partner Support Specialist?

The key responsibilities include partner management and support, billing reconciliations and accruals, and systems and tooling maintenance and support.

What kind of educational background is required for this role?

A Bachelor’s degree in Business, Accounting, Systems Administration, or a related field is desirable.

How many years of professional experience are required for this position?

A minimum of 3+ years of professional experience in finance, especially in billing and reconciliation, operations, or systems administration is required.

What skills are essential for the Partner Support Specialist role?

Essential skills include advanced proficiency in Excel and PowerPoint, strong problem-solving capabilities, attention to detail, and the ability to work cross-culturally.

Is proficiency in languages other than English valued for this position?

Yes, English language skills are essential, and other language skills are highly regarded.

Does this role allow for flexible working hours?

Yes, there is flexibility to work shifts to cover global time zones.

What measures are in place for workplace health and safety?

Employees are expected to take reasonable care of their health and safety, participate in risk control measures, and cooperate with Genesys policies and procedures related to workplace health and safety.

Does Genesys offer any reasonable accommodations during the application process?

Yes, Genesys provides reasonable accommodations for applicants who require them.

Is Genesys an equal opportunity employer?

Yes, Genesys is committed to equity in the workplace and evaluates qualified applicants without regard to any protected characteristics.

Will recruiters ask for sensitive personal or financial information during the application process?

No, recruiters will never ask for sensitive personal or financial information during the application phase.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.