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Passenger Service Resource Planner

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Menzies Aviation

Aug 3, 2024

Applications are closed

  • Job
    Full-time
    Senior (5-8 years)
  • Denver

Requirements

  • Must be 18 years of age or older
  • Possess and maintain a valid US driver's license with a clean driving record
  • Pass pre-employment drug screen and all pre-employment testing
  • Ability to proficiently read, write and speak English
  • Must be comfortable lifting 70lbs repetitively
  • Must be comfortable working in all weather conditions
  • Pass FBI background and obtain US Customs Seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Must have high school diploma, GED or six months experience as a Ramp Agent
  • Prior Ramp/Airline experience required

Responsibilities

  • Manage the operation manpower on a daily, hourly and real time basis
  • Work closely with the resource clerk to determine staff to assign to flights
  • Obtain inbound and outbound flight information from all Frontier resources
  • Become direct point of contact to provide real time operational information for all Teams, Shift Managers, Operations Manager, Ramp Manger, Passenger Service Managers and Station Director
  • Receive flight close out load information and enter into MCWeb
  • Ensure safety and security procedures are performed according to the Simplicity USA Health & Safety regulations and according to aviation standards
  • Monitor assigned radio channel to communicate with the ramp and/or passenger service department
  • Monitor performance, taking action to correct any shortfalls
  • Liaises with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials and other airport stakeholders
  • Work shifts as required by the operation
  • Report any significant deficiency in our operations directly to Planning Manager, Shift Manager, or Station Director
  • Has the duty to suggest any improvements to working practice especially those relating to safety and security
  • Operate motorized equipment
  • Frequent bending, stretching, push/pulling, stacking and kneeling in small confined locations

FAQs

What are the primary responsibilities of a Passenger Service Resource Planner?

The primary responsibilities include managing daily manpower operations, working with resource clerks to assign staff to flights, providing real-time operational information to various teams, entering flight closeout load information, ensuring safety and security compliance, and monitoring performance to address any shortfalls.

What qualifications are required for this position?

Candidates must be at least 18 years old, possess a valid US driver's license with a clean driving record, pass pre-employment drug screenings, be able to lift 70 lbs repetitively, and have a high school diploma or GED along with prior ramp or airline experience.

Is prior experience as a Ramp Agent required?

Yes, prior ramp or airline experience is required for this position.

What are the work shift requirements for this job?

Employees must be available and flexible to work variable shifts, including weekends and holidays.

What kind of physical activity is involved in this job?

The job involves frequent bending, stretching, lifting, and moving items ranging from 25 to 70 pounds, as well as working in various weather conditions and around moving mechanical parts.

What benefits does this position offer?

Benefits include a $20.50 hourly wage, several health and dental plans, vision insurance, paid vacation, 401K savings plan, employee assistance program, and Frontier Airlines flight benefits, among others.

Are there any background check requirements for this job?

Yes, candidates must pass an FBI background check and obtain a US Customs Seal as part of the employment process.

Will the company provide uniforms?

Yes, uniforms will be provided by the company.

Is the company an equal opportunity employer?

Yes, Menzies Aviation is an equal opportunity employer and prohibits unlawful discrimination in its hiring and employment practices.

What should I do if I need assistance due to a disability?

If you need assistance or an accommodation due to a disability, you can contact the company at 303-330-5801 or via email at michelle.davidson@menziesaviation.com.

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Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.