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Pathology IT Technician

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York and Scarborough Teaching Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
    Healthcare
  • York

AI generated summary

  • You must analyze, prioritize, and resolve Lab IT issues, provide training, and support LIMS and hardware/software while meeting Service Level Agreements. Embrace digital tech and AI.
  • You will analyze and resolve IT issues in Pathology systems, provide user support and training, and ensure all tasks meet Service Level Agreements.

Requirements

  • We are recruiting for an exciting role in the fast paced Pathology IT department.
  • Having just gone live with a single LIMs joining 4 pathology laboratories, 2 acute trusts and all our GP partners, we are now embarking on an ambitious period of upgrading our digital capabilities.
  • This includes implementing Digital Histopathology, upgrading our GP order-comms, kitting out a new Lab and supporting the implementation of new EPR systems at both our Acute Trusts.
  • Whilst we embrace digital technology and AI as much as we can, we want to hear from you, please do not use AI tools to complete your application.
  • The post holder will work as part of the Pathology Information and Systems team providing IT support for all Pathology systems and staff across the SHYPS Network.
  • They will be responsible for logically and systematically analysing, prioritising, and accurately and concisely recording Laboratory IT issues raised by users. Wherever possible the post holder will resolve complex technical issues immediately or escalate the issue to the appropriate second line support within the team. Ensuring that all issues are dealt with within the agreed time constraints of relevant Service Level Agreements.
  • The post holder will offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems.
  • The post holder will offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software and referred problems ensuring their resolution within agreed Service Level Agreements

Responsibilities

  • The post holder will work as part of the Pathology Information and Systems team providing IT support for all Pathology systems and staff across the SHYPS Network.
  • They will be responsible for logically and systematically analysing, prioritising, and accurately and concisely recording Laboratory IT issues raised by users.
  • Wherever possible the post holder will resolve complex technical issues immediately or escalate the issue to the appropriate second line support within the team.
  • Ensuring that all issues are dealt with within the agreed time constraints of relevant Service Level Agreements.
  • The post holder will offer advice, provide training and assistance to users to assist them in resolving technical issues and in the correct use of Laboratory IT systems.
  • The post holder will offer first line support for the Laboratory Information Management Systems (LIMS) and all hardware, software and referred problems ensuring their resolution within agreed Service Level Agreements.

FAQs

What qualifications are required for the Pathology IT Technician role?

While the job description does not specify particular qualifications, candidates should have a strong understanding of IT support, particularly in laboratory information systems and relevant technical experience.

What are the main responsibilities of the Pathology IT Technician?

The primary responsibilities include providing IT support for Pathology systems, analyzing and prioritizing IT issues, offering training and assistance to users, and ensuring resolution of technical issues within Service Level Agreements.

Is prior experience in a healthcare setting necessary for this position?

While the job description does not explicitly state a requirement for healthcare experience, familiarity with laboratory systems or healthcare IT environments would be beneficial.

What software or systems will I be supporting in this role?

The post holder will provide support for Laboratory Information Management Systems (LIMS), as well as various hardware and software utilized within the Pathology department.

Are there opportunities for professional development in this role?

Yes, the position offers extensive learning and development opportunities as part of the benefits provided by the Trust.

How can I contact someone for more information about the job?

You can reach out to Eoin O'Cuinneagain, the Pathology IT Systems Manager, at eoin.o'cuinneagain@nhs.net for further details or to arrange an informal visit.

What kind of support is available for staff in this role?

Staff benefits include access to the NHS Pension Scheme, holiday entitlement, an Employee Assistance Programme for confidential support, and various learning and development opportunities.

What is the work environment like in the Pathology IT department?

The environment is fast-paced, particularly as the department is upgrading its digital capabilities and implementing new systems across multiple laboratories and trusts.

Are there specific Service Level Agreements (SLAs) to adhere to?

Yes, the post holder must ensure that all technical issues are resolved in accordance with the agreed time constraints of the relevant Service Level Agreements.

Is knowledge of AI technology necessary for this position?

While the department embraces digital technology and AI, the job does not specifically require knowledge of AI. However, an interest in digital advancements may be beneficial.

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York and Scarborough Teaching Hospitals NHS Foundation Trust

Kindness. Openness. Excellence.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

York and Scarborough Teaching Hospitals NHS Foundation Trust provides a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community. Our membership scheme means that you can find out more about our services and plans for the future and you can get involved. You have no obligations as a member, but there are lots of ways of getting involved - from voting for candidates to be on our Council of Governors, special events for members, to receiving member newsletters - and much more.