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Patient Booking Assistant

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University College London Hospitals NHS Foundation Trust

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You must have exceptional communication skills, empathy, patience, and strong organisational and time management skills to handle a fast-paced environment and diverse patient needs.
  • You will greet patients, manage bookings, handle queries, enter data into the EHRS system, liaise with staff, and oversee waiting lists and appointment workflows.

Requirements

  • Exceptional Communication Skills: The ability to communicate clearly, compassionately, and effectively, both verbally and in writing, is vital for interacting with diverse stakeholders, including anxious patients, clinical staff, and external parties.
  • Empathy and Patience: Candidates must be understanding, sensitive, and able to respond to patients' needs with empathy, especially during stressful or difficult situations.
  • Strong Organisational and Time Management Skills: The role is fast-paced and requires the ability to multitask, prioritise a varied workload, and manage appointments and records efficiently to ensure smooth operations.

Responsibilities

  • This role involves meeting and greeting patients at reception upon arrival to the department
  • data entry into the Trust’s EHRS system
  • booking and rescheduling radiology appointments
  • communicating with patients by phone and email
  • responding to queries through a dedicated department mailbox
  • managing waiting lists and appointment work-queues
  • using the Trust’s computerised systems
  • liaising with clinical staff, patients and all other internal and external stakeholders

FAQs

What are the working hours for the Patient Booking Assistant positions?

The department operates across 7 days of the week, with working hours from 08:00 to 20:00 on weekdays and 09:00 to 17:00 on weekends. The successful candidates will need to work according to the staffing rota, which includes evenings and weekends.

What is the duration of the contract for this position?

Both positions are on a 12-month fixed-term contract.

What qualifications or skills are required for this role?

Ideal candidates should possess exceptional communication skills, empathy and patience, as well as strong organisational and time management skills. A blend of strong administrative and interpersonal skills is essential.

Where is the job located?

The positions are based in the Neuroradiology department at the National Hospital for Neurology and Neurosurgery, which is part of the UCLH NHS Foundation Trust.

How do I apply for the Patient Booking Assistant position?

For further details or to apply, please contact Aby Mathew, Assistant General Manager of Neuroradiology, at aby.mathew@nhs.net, or Fabiana Sofia, Admin Team Supervisor, at fabiana.sofia@nhs.net.

Are there opportunities for career development within UCLH?

Yes, UCLH is committed to providing excellent education and professional development opportunities as part of their vision to deliver top-quality patient care.

Will I need to communicate with patients?

Yes, part of the role includes communicating with patients by phone and email, as well as meeting and greeting them in person at reception.

What kind of patient services does the Neuroradiology department provide?

The Neuroradiology department provides x-ray, ultrasound, CT, MRI, and interventional radiology services to both local and national patients.

Is experience required for this position?

While specific experience may not be stated, strong administrative and interpersonal skills are crucial for success in this role. Candidates should be prepared to demonstrate these skills during the application process.

How should I manage patient queries?

Candidates will manage queries through a dedicated department mailbox and must respond with compassion and clarity, ensuring a high standard of service for all patients and service users.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.