Patient Care Coordinator - Royal Columbian Hospital

Fraser Health

Sep 8, 2024

Applications are closed

Job
Full-time
Mid Level
People, HR & Administration
Healthcare
New Westminster

Requirements

Education and Experience
Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience.
Completion of post graduate course work and/or certification applicable to the designated clinical area.
Skills and Abilities
Clinical proficiency/expertise in the designated clinical area.
Ability to supervise and provide leadership and work direction.
Ability to coordinate patient assignments, in collaboration with staff.
Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
Ability to role model, coach and mentor best practices in patient care.
Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
Ability to support implementation of education based on changing practices e.g. legislation and technology.
Ability to provide input into budgets and minor and capital equipment.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and in an organized and self directed manner.
Ability to problem-solve and effectively deal with conflict situations.
Ability to operate related equipment including applicable software.
Physical ability to perform the duties of the position.

Responsibilities

- Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
- Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
- Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
- Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
- Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
- Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
- Acts as a point person for patients and families who have concerns or questions regarding their care; follows up as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
- Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
- Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
- Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
- Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
- Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
- Performs other related duties as assigned.

FAQs

What is the salary range for the Patient Care Coordinator position?

The salary range for this position is CAD $49.20 - $67.08 per hour.

What are the main responsibilities of a Patient Care Coordinator?

The main responsibilities include supervising nursing staff, coordinating patient flow, supporting quality patient care, leading care conferences, and participating in quality improvement and risk management activities.

What qualifications are required for this position?

Candidates must have current registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM) and three years of recent related clinical experience, including one year of supervisory experience.

Is experience in a specific clinical area required?

Yes, three years of recent related clinical experience in the designated clinical area is required.

Are there opportunities for career growth and advancement?

Yes, joining Fraser Health offers opportunities for career growth and advancement within a rapidly growing organization.

What kind of benefits does Fraser Health offer?

Fraser Health provides a competitive compensation package that includes four weeks of vacation to start, comprehensive health benefits, and a pension plan.

How does Fraser Health support staff development?

Fraser Health supports staff development through mentorship, learning opportunities, and input into comprehensive orientation programs.

How can I connect with Fraser Health for more information about job opportunities?

You can connect with Fraser Health through their Careers social channels on Instagram, Facebook, LinkedIn, and Twitter, as well as by visiting their pages on Indeed and Glassdoor.

Will I have the opportunity to work with a multidisciplinary team?

Yes, the role promotes interprofessional collaboration and teamwork among clinical staff.

Are there any special projects or research opportunities available?

Yes, the Patient Care Coordinator is encouraged to promote staff awareness and involvement in research and special projects.

Fraser Health

Science & Healthcare

Industry

10,001+

Employees

2001

Founded Year

Mission & Purpose

Located in British Columbia, Fraser Health is one of Canada’s largest and fastest growing health authorities that operates 12 hospitals (including Level 1 and 3 Trauma Centres), the province’s first state-of-the-art outpatient centre and other facilities. Serving over two (2) million British Columbians in Metro Vancouver and the Fraser Valley, our team of over 48,000+ staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.