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Patient Collection Specialist

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Spring health

24d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • New York
    Remote

AI generated summary

  • You need 2+ years in patient collections or medical billing, strong communication skills, knowledge of insurance billing and HIPAA, plus proficiency in billing software and task management.
  • You will manage patient collections, monitor outreach campaigns, coordinate with agencies, analyze accounts, document interactions, and collaborate with teams to enhance collection rates.

Requirements

  • 2+ years of experience in patient collections, medical billing, or healthcare revenue cycle.
  • Strong communication and negotiation skills with a professional, empathetic approach.
  • Working knowledge of insurance billing, patient responsibility balances, and HIPAA compliance.
  • Proficiency with billing/collections software, CRM tools, and Microsoft Office or Google Workspace.
  • Ability to prioritize tasks, manage multiple accounts simultaneously, and meet defined collection goals.

Responsibilities

  • Oversee and execute patient collection initiatives.
  • Monitor outbound patient outreach campaigns (phone, email, text) to resolve outstanding balances aligned with company strategy.
  • Coordinate with external collection agencies and offshore patient collection team, including account uploads and resolution of daily issues.
  • Track and analyze accounts receivable aging to identify and act on high-priority accounts.
  • Document all patient interactions and collection efforts in our system of record to ensure compliance and accurate reporting.
  • Collaborate across billing, AR, and customer support teams to resolve discrepancies, update patient info, and enhance collection rates.

FAQs

Do we support remote work?

Yes, this is a full-time remote position, though occasional travel may be required for company or team events.

What qualifications are required for the Patient Collection Specialist position?

The ideal candidate should have 2+ years of experience in patient collections, medical billing, or healthcare revenue cycle, along with strong communication and negotiation skills, and a working knowledge of insurance billing and HIPAA compliance.

What is the target base salary range for this position?

The target base salary range for the Patient Collection Specialist role is $41.03 - $47.18, with individual pay varying based on factors like experience, location, and internal pay equity.

What benefits does Spring Health offer to employees?

Spring Health provides a range of benefits including health, dental, and vision insurance, a 401(k) match, access to mental health services, paid time off, parental leave, professional development reimbursement, and more.

How does Spring Health define success for the Patient Collection Specialist role?

Success is defined as maintaining or exceeding target recovery rates, reducing days outstanding for high-balance accounts, achieving timely resolutions with collection agencies, and improving patient satisfaction scores.

Will I have the opportunity for internal mobility within the company?

Yes, Spring Health values internal mobility and encourages employees to explore growth opportunities within the company.

What makes Spring Health's mission unique in the mental healthcare sector?

Spring Health's mission is to eliminate barriers to mental health access, utilizing clinically validated technology to provide tailored care, which allows for a significantly broad impact on mental healthcare availability globally.

How often does Spring Health review employee pay and compensation?

Spring Health reviews all employee pay and compensation programs annually to ensure competitive and fair pay, using resources like the Radford Global Compensation Database.

What systems or software will I need to be familiar with for this job?

Candidates should have proficiency with billing/collections software, CRM tools, and either Microsoft Office or Google Workspace.

Are there opportunities for professional development in this role?

Yes, Spring Health offers up to $1,000 per year for professional development reimbursement to support employees in their growth.

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Spring health

We support teams and families with personalized mental health care.

Science & Healthcare
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

At Spring Health, we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication. We use a proprietary assessment and machine-learning technology to understand all of the conditions a person may be experiencing, and use those results to match them to a care plan personalized to their needs. Each member has access to a Care Navigator to help guide them through their options, assist in booking appointments with therapists, and connect them to domain experts across work-life, legal, or financial services. This innovative, personalized approach to care, paired with a seamless, high-touch member experience makes Spring Health the most holistic, effective behavioral health benefit for modern, people-first employers. Suicidal crisis or emotional distress – For immediate help for you or someone else, call 1-800-273-8255. Available 24/7.