FAQs
What are the work hours for the Patient Coordinator position?
The work hours for the Patient Coordinator position are Monday to Friday, totaling 35 hours per week.
What is the salary range for the Patient Coordinator role?
The salary range for the Patient Coordinator role is $22.11 - $26.32 per hour, as required under NYC Human Rights Law Int 1208-2018.
What kind of experience is required for this position?
Approximately 1 or more years of experience in a customer/patient service role, either over the telephone or in person, is required.
What educational qualifications are needed for the Patient Coordinator role?
A high school diploma or GED is required for the Patient Coordinator position.
Is knowledge of medical coding necessary for this position?
Yes, knowledge of CPT, ICD-9, and ICD-10 coding is beneficial for the Patient Coordinator role.
Does this position require knowledge of insurance processes?
Yes, a working knowledge of third-party payor reimbursement, including Medicare, Medicaid, Managed Care, and commercial insurance, is required for this role.
Will I need to handle billing activities in this position?
Yes, the Patient Coordinator is responsible for front-end revenue cycle processes, which includes check-in/check-out of patients and collection/reconciliation of time-of-service payments.
What kind of skills are preferred for the Patient Coordinator role?
Previous experience using computerized appointment scheduling systems, particularly EPIC, and familiarity with electronic Medical Record (eMR) systems are preferred for this position.
Is this a non-exempt position?
Yes, the Patient Coordinator position is classified as non-exempt.
What are the main responsibilities of the Patient Coordinator?
Key responsibilities include managing patient registration, appointment scheduling, maintaining patient flow, collecting payments, and providing exceptional customer service.