Patient Experience Manager, BioAdvance (15 Month Fixed Term Contract)-Toronto, ON

Johnson & Johnson

Sep 6, 2024

Applications are closed

Job
Full-time
Senior Level
Consulting
Toronto

Requirements

Education: Bachelor's Degree is required; MBA or Advanced Degree in related field (business management, sciences) is preferred.
Minimum 8 years' experience in the healthcare/pharmaceutical industry is required.
Knowledge of pharmaceutical Go-to-market models, IMC Code of Ethical Practices, Pharmacovigilance standards is required.
Proven leadership of cross-functional team leaders, C-Suite engagement internally and externally is required.
Demonstrated learning agility and the ability to work under pressure in a dynamic environment.
Exceptional demonstrated cross functional collaboration skills; a strong team player with initiative who collaborates well with internal/external partners and stakeholders.
Demonstrated success in project management is highly preferred.
Demonstrated success in working and negotiating with large agencies and/or vendors is required.
Experienced in Brand Planning process, able to translate brand disease state and business drivers into patient support programs and operational requirements; ability to think critically, innovatively and possess strong business acumen.
Self-motivated with the ability to effectively lead and manage multiple priorities and stakeholders.
Six Sigma belt trained (Black Belt) lean/six sigma experience is preferred.
Excellent verbal and written communication skills; well-developed presentation skills, Negotiation skills.
10% domestic travel is required.

Responsibilities

Design & launch new services to existing programs, new programs for brands or indications and for external manufacturers. Includes cross-functional team member collaboration including compliance and legal leaders, Patient Value Teams (PVTs) and external vendor partners. Establish, negotiate, and inform on contracts with the external vendor partners.
Coordinate internal resources and third parties/vendors for the flawless execution of projects, develop appropriate project teams with required skill sets and experience, develop team goals and plans, manage performance of team members and assignments to achieve program goals, develop detailed project plans to track progress, assess and manage risk, establish and manage budgets throughout each project, map key processes and assess opportunities for innovation and improvement.
Establish program goals, objectives, and metrics to evaluate program effectiveness and drive continuous improvement.
Act as account manager with external manufacturers to deliver on BioAdvance services, pharmacovigilance and other contractual requirements.
Provide guidance and critical input to PVTs to shape the design of any new Patient Support Programs (PSPs) and expansion or contraction of services of the existing PSPs.
Lead and manage the hyper care period for new services/programs. Learn and remove post launch barriers to patient experience. Systematically hand off the program to the Operations Manager post the hyper care period.
Chair Patient Support Steering Committee to ensure all BioAdvance program offerings are compliant and formally approved. In partnership with Drug Safety, Product Quality, HCC, Legal, Compliance and Finance, shape and support a patient-centric approach and ensure activities adhere to laws, regulations and policies pertaining to delivering patient support.
Engage with Customers and Patients through formal advisory boards and other approved methodologies to garner insights into pain points and opportunities to support.

FAQs

What is the job title for this position?

The job title is Patient Experience Manager, BioAdvance.

What is the duration of the contract for this position?

This position is a 15-month fixed term contract.

Where is the job located?

The job is located in Toronto, Ontario, Canada.

What are the work arrangements for this position?

The expectation for this position is to work in the office 3 days per week and work from home 2 days per week.

What are the key responsibilities of the Patient Experience Manager?

Key responsibilities include designing and launching new patient support services, coordinating projects, managing external manufacturer accounts, leading cross-functional teams, and ensuring compliance with laws and regulations.

What educational background is required for this role?

A Bachelor's Degree is required, with an MBA or Advanced Degree in a related field preferred.

How many years of experience in the healthcare/pharmaceutical industry are required?

A minimum of 8 years of experience in the healthcare/pharmaceutical industry is required.

What skills are essential for this position?

Essential skills include cross-functional collaboration, project management, leadership, negotiation, and strong verbal and written communication skills.

Is travel required for this role?

Yes, approximately 10% of domestic travel is required.

What type of team environment is expected for this role?

The role requires a collaborative team environment with cross-functional team leadership and engagement with internal and external stakeholders.

Johnson & Johnson

Hospitals and Health Care

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Profound Change Requires Boldness. Johnson & Johnson is the largest and most diversified healthcare products company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.