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Payments Analyst - Spanish Speaker

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ING

Dec 16, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Manila
  • Quick Apply

AI generated summary

  • You need to be a Spanish speaker with a degree, strong analytical skills, client-focused, MS Office proficient, and experienced in payments, with excellent communication and attention to detail.
  • You will analyze client inquiries, cooperate with teams, ensure compliance, manage payment issues, recommend improvements, and address errors in electronic payments.

Requirements

  • Spanish Bilingual Candidate with excellent communication skills (Written and Spoken).
  • Bachelor’s degree or equivalent experience
  • Analytical, flexible, open-minded and a team player
  • Ability to work under pressure and capable of managing and prioritizing multiple tasks.
  • Have a client driven approach.
  • Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
  • MS Office proficient with the ability to work with multiple applications at the same time.
  • Experience in working at a payment, or payment technology company.
  • Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
  • Superior attention to details
  • Experience working at a Payments and Cash department is an advantage.

Responsibilities

  • Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
  • Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
  • Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
  • Create and follow up files for incoming payments that could not be executed.
  • Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
  • Formulate proposals for improvement.
  • Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.

FAQs

What is the main responsibility of a Payments Analyst?

The main responsibility of a Payments Analyst is to handle and analyze requests, escalations, and inquiries related to international payments, domestic payments, and direct debits for both Financial Institution (FI) and Non-Financial Institution (NFI) clients.

Is proficiency in Spanish required for this position?

Yes, candidates must be bilingual in Spanish with excellent communication skills, both written and spoken.

What kind of educational background is necessary for this role?

A bachelor's degree or equivalent experience is required for this position.

What kind of experience is preferred for candidates applying for this job?

Experience working at a payment or payment technology company, especially in a Payments and Cash department, is preferred.

What skills are essential for a successful Payments Analyst?

Essential skills include analytical thinking, flexibility, teamwork, client-driven approach, excellent communication, proficiency in MS Office, attention to detail, and the ability to manage multiple tasks under pressure.

Will the Payments Analyst work with teams from different locations?

Yes, the Payments Analyst is expected to interact with global business partners and colleagues from various geographies.

What is the work environment like for a Payments Analyst?

The work environment is fast-paced, collaborative, and cross-functional, requiring a results-driven self-starter who can thrive in such settings.

Are there opportunities for proposing improvements in this role?

Yes, the Payments Analyst is encouraged to formulate proposals for improvement to reduce payment processing issues and enhance service quality.

What tools or applications are Payments Analysts expected to use?

Payments Analysts are expected to be proficient in MS Office and have the ability to work with multiple applications simultaneously.

What type of clients will the Payments Analyst be dealing with?

The Payments Analyst will be dealing with both Financial Institution (FI) and Non-Financial Institution (NFI) clients.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.