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Payroll Specialist

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ADP

Jan 27, 2025

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Tempe

Requirements

  • High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
  • Basic knowledge of payroll tax principles and wage and hour laws.
  • Strong verbal and written communication skills.
  • Ability to analyze and resolve problems through effective customer interface and communication.
  • Must be able to work under time constraints to ensure that deadlines are met.
  • Excellent Professional Customer Service Skills.
  • Strong Organizational Skills.
  • Strong Process and documentation skills.
  • Strong Research Skills.
  • Proficient in MS Office applications, especially Word and Excel.
  • Proficiency in using PC.

Responsibilities

  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
  • Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
  • Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
  • Assists and supports Clients with Payroll processing questions and issues.
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.
  • Completes complex projects including:
  • 1. Calculation updates, special reports, tax amendments, company setup, troubleshooting
  • 2. PTO, OT, Double Time, etc. researches historical data for adjustments needed
  • 3. Researches Benefit Accruals recalculates and imports corrections.
  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
  • Performs other related duties as assigned.
  • Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.
  • Functional Responsibility:
  • Provides WFN/AutoPay Payroll Technology Support
  • Supports General PR, HR & Benefit Questions
  • Supports Payroll Processing Questions and Issues
  • Typical Assignments:
  • Typically will focus on smaller and/or less complex clients.
  • Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.
  • Decision Making/Judgment:
  • Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members
  • Contact (Internal & External):
  • Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
  • External: ADP Client Contact

FAQs

What is the role of a Payroll Support Representative - Level I at ADP?

The Payroll Support Representative supports Major Accounts Comprehensive Services Client users by providing guidance and research on WFN, PayX, ezLM, Portal, HRB, and related applications, assisting with payroll practices and tax considerations.

What kind of questions will I be answering in this role?

You will respond to inquiries regarding payroll processes, tax questions, HR, and benefits-related issues, as well as assist with troubleshooting and technical support for various payroll applications.

What tools will I use to assist Clients?

You will use multiple tools and research resources to provide accurate responses, including internal systems for payroll processing and client data maintenance.

Will I have direct interaction with Clients?

Yes, this role involves client-facing responsibilities, working directly with assigned non-comp payroll client bases.

Are there any specific skills that are preferred for this position?

Preference will be given to candidates with high-level payroll knowledge, basic knowledge of payroll tax principles, strong verbal and written communication skills, problem-solving abilities, and proficiency in MS Office applications.

Is there an option for overtime work during certain periods?

Yes, there may be occasional extended hours during peak seasons, which can involve working 5 to 10 hours of overtime for 6 to 8 weeks of the year.

What kind of support will I provide to Clients?

You will provide application support, assist with payroll processing questions and issues, coordinate data maintenance, troubleshoot initial issues, and collaborate with internal teams for complex problem resolution.

What kind of work environment does ADP promote?

ADP fosters a down-to-earth culture that embraces core values, encourages innovation, promotes diversity, and strives for an inclusive, equitable workplace.

What kind of training or onboarding can I expect when joining the team?

ADP provides comprehensive training and support to help you learn the necessary skills and processes related to payroll support and client service.

How does ADP ensure compliance with ethical standards?

ADP is committed to conducting business with the highest ethical standards and compliance with all applicable laws, fostering an honest and respectful workplace.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings