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People and Culture Generalist

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Four Seasons Hotels and Resorts

Jan 4

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Nashville
  • Quick Apply

AI generated summary

  • You need 2-3 years in HR, strong interpersonal and communication skills, exceptional organization, and the ability to work independently in a fast-paced, service-focused environment.
  • You will manage employee interactions, process HR transactions, handle recruitment, maintain records, support training initiatives, coordinate events, and ensure office organization and confidentiality.

Requirements

  • 2-3 years of experience in HR/Talent Acquisition/Employee Relations
  • Strong interpersonal skills coupled with excellent communication
  • Exceptional organization and detail orientation, with an unmatched ability to manage multiple priorities
  • Comfortable working in a fast-paced environment in a service-focused culture
  • Ability to interact effectively with all levels of management and staff
  • Ability to work independently, take initiative and use good judgment
  • Perform with a high level of integrity and confidentiality
  • Experience with Workday (or equivalent HRIS) is helpful but not essential
  • Previous experience working in hotels or hospitality preferred.

Responsibilities

  • The ability to treat all employees in a friendly and courteous manner the employees are our guests.
  • The ability to process confidential information without compromising the nature of the material or information.
  • The ability to process Workday transactions including but not limited to new hires, job requisitions, transfers, compensation changes and terminations.
  • The ability to answer telephone calls (keeping with Four Seasons standards), offering information, verifying present/past employment & handling personal calls for employees.
  • The ability to screen applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires, and complete new hire files.
  • The ability to process and route incoming and outgoing mail including all communication with Home Office.
  • The ability to trace all due dates for managers, including but not limited to reviews, Online Program checklists, and IDPs.
  • The ability to generate and distribute all monthly reports including but not limited to overdue performance reviews, birthday, anniversary, new hire, and termination lists.
  • The ability to maintain the cleanliness of the office, order supplies and process invoices.
  • The ability to update and maintain the hotel's Viva Engage page.
  • Support the Talent Acquisition Manager with recruitment and attend labor meeting
  • Assist with retention by managing the 30-60-6-month stay day surveys.
  • Manage the Hotel’s attestation process and process bi-annual audits in coordination with capgemini.
  • Support the Learning & Development manager with Ethics & Safety training and tracking.
  • Own special projects including but not limited to creation of manager welcome gift, Embark graduation gift and ECI for heart of house collateral.
  • The ability to support in coordinating all employees related functions including holiday party, children's party, theme days, picnic, etc.
  • The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.
  • The ability to maintain complete files for all current and terminated employees.
  • The ability to ensure that the employee locker room is clean and orderly.

FAQs

What is the primary responsibility of the People and Culture Generalist at Four Seasons?

The primary responsibility includes supporting the employee experience through recruitment, employee relations, and ensuring a positive workplace culture at Four Seasons Hotel and Private Residences Nashville.

Is previous hospitality experience required for this position?

While previous experience working in hotels or hospitality is preferred, it is not explicitly required for the role.

What are the preferred qualifications for the People and Culture Generalist role?

Preferred qualifications include 2-3 years of experience in HR/Talent Acquisition/Employee Relations, strong interpersonal skills, exceptional organization and detail orientation, and familiarity with Workday or equivalent HRIS.

What kind of work environment can I expect at Four Seasons?

You can expect a dynamic and inclusive work environment that encourages employees to be their true selves and provides various employee engagement events throughout the year.

What benefits do Four Seasons employees receive?

Employees receive competitive wages, comprehensive benefits including medical, dental, and vision coverage, vacation and holiday pay, sick pay, disability coverage, life insurance, and exclusive discounts and travel programs.

Will I receive any training or development opportunities?

Yes, Four Seasons offers comprehensive learning and development programs to help employees master their craft and grow within their roles.

Is authorization to work in the United States required for this position?

Yes, applicants must have authorization to work in the United States for this role.

What are the main tasks involved in processing new hires?

Main tasks include screening applicants, conducting reference checks, processing new hire paperwork, and maintaining complete files for all current and terminated employees.

How does Four Seasons ensure confidentiality in its operations?

Employees in this role are expected to maintain a high level of professionalism and integrity while processing confidential information and managing employee-related matters.

What type of events will the People and Culture Generalist help coordinate?

The Generalist will support in coordinating employee-related functions such as holiday parties, children's parties, theme days, and picnics among other events.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.