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Personal Shopping Assistant

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Selfridges

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must deliver exceptional customer experiences, manage client relationships, exhibit strong organizational skills, possess luxury brand knowledge, and create engaging Instagram content.
  • You will deliver exceptional customer experiences, manage client relationships, assist with appointments, process orders, stay updated on trends, and support content creation for social media.

Requirements

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

Responsibilities

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

FAQs

What is the role of a Personal Shopping Assistant?

The Personal Shopping Assistant provides a bespoke luxury shopping experience, supporting the Personal Shopper team with administrative tasks and ensuring smooth client appointments.

What qualifications or skills are required for this position?

Strong organizational and communication skills, a passion for luxury products and service, attention to detail, and experience in creating engaging Instagram content are essential for this role.

Are there opportunities for career growth in this position?

Yes, the company aims to further your career in Retail while providing an exciting and inspiring workplace.

Will I be involved in customer correspondence?

Yes, you will support the Personal Shopper in managing all customer correspondence through various channels, making sure requests are handled promptly and effectively.

What type of environment can I expect while working at Selfridges?

You can expect a collaborative and dynamic environment where teamwork and exceptional customer service are prioritized.

Do I need to have previous retail experience?

While previous retail experience is beneficial, strong communication skills, a passion for luxury, and a willingness to learn are equally important.

How is success measured in this role?

Success is measured by delivering extraordinary customer experiences and achieving sales plans alongside building and managing client relationships.

Is flexibility expected in this position?

Yes, all team members should be flexible, as tasks may change according to business needs.

Will I receive training for this role?

Yes, training will be provided to help you further develop your product knowledge and customer service skills.

What does the typical workday look like for a Personal Shopping Assistant?

A typical workday includes supporting the Personal Shopper with appointments, managing customer correspondence, and maintaining the shopping environment, among other tasks.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.