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Pharmacy Manager

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Shoppers Drug Mart

Aug 2, 2024

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Vancouver, +2
  • Quick Apply

AI generated summary

  • You must have strong decision-making skills, leadership experience, exceptional customer service, problem-solving ability, computer proficiency, and a commitment to health and safety practices.
  • You will manage pharmacy operations, ensure customer service, maintain confidentiality, oversee inventory, provide counseling, and ensure compliance with regulations and quality standards.

Requirements

  • Experience, Skills & Qualifications:
  • Independent thinking and decision making - makes decisions when dealing with issues or problems
  • Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
  • Proven ability to drive and build the business, lead by example and support enterprise programs
  • Commitment to providing exceptional customer service
  • Superior customer relations skills and a strong sense of professionalism
  • Strong problem-solving skills including experience formulating and executing action plans
  • Strong personal computing skills and knowledge of Pharmacy systems a definite asset
  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
  • Complete mandatory training and voluntary continuing education workshops, as needed

Responsibilities

  • Pharmacy and Customer Service
  • Acknowledge all customers approaching the Pharmacy
  • Practice within federal/provincial, regulatory/legal requirements
  • Ensure all privacy requirements are met, including customer confidentiality and consent management
  • Provide counselling on prescriptions, over the counter/behind the counter products
  • Practice to full extent of expanded scope with Professional Services, within your capability
  • Be clearly identifiable to the public
  • Ensure accuracy and appropriateness of all prescriptions dispensed
  • Communicate with other health care professionals within the circle of care to provide customer care
  • Maintain all records required in accordance with legislation, standards of practice, and policy
  • Workflow and Inventory Management:
  • Control access to the dispensary with respect to inventory and patient confidentiality
  • Review and maintain Workflow Queues on a daily basis
  • Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
  • Review of stock to identify expired inventory
  • Oversight of current stock levels and medication orders from wholesaler
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
  • Operations:
  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
  • Involvement with financial reports as appropriate
  • Read and action store communications on in-store web
  • File incident reports when any customer or staff medication or privacy incidents occur

FAQs

What are the primary responsibilities of a Pharmacy Manager?

The primary responsibilities include managing overall operations of the Pharmacy, providing consultation to customers and healthcare providers, dispensing medication, maintaining the dispensary, ensuring compliance with legal requirements, and providing exceptional customer service.

What qualifications and skills are needed for this role?

Candidates should have strong independent thinking, decision-making abilities, experience in planning and delegating assignments, proven business development skills, commitment to customer service, superior customer relations, problem-solving skills, and knowledge of Pharmacy systems.

How does the Pharmacy Manager ensure compliance with regulations?

The Pharmacy Manager ensures compliance by practicing within federal and provincial regulatory/legal requirements, maintaining customer confidentiality, ensuring documentation meets legislation standards, and overseeing controlled substances regulations.

What type of training is provided for Pharmacy Managers?

Pharmacy Managers are required to complete mandatory training and may also participate in voluntary continuing education workshops as needed.

What is the salary range for this position?

The hiring range for the Pharmacy Manager position is $70.00 to $75.00 per hour, which may vary based on the candidate's experience and geographical region.

Is there support for diversity and inclusion within the company?

Yes, the company recognizes Canada's diversity as an opportunity to better serve communities and strives to reflect this in hiring practices and the store culture. Accommodation is also available for applicants and colleagues with disabilities upon request.

What benefits do Pharmacy Managers receive?

Benefits include a purchase discount program, flexible and varied schedules, competitive pay, and access to online learning through the Academy.

Are there opportunities for career growth within this role?

Yes, the Pharmacy Manager role offers opportunities for professional growth through leadership and management responsibilities, as well as ongoing training and education programs.

What is the expected work environment like for a Pharmacy Manager?

The work environment is community-focused, emphasizing health and safety procedures, with a commitment to providing a healthy and safe work environment for both staff and customers.

How does the Pharmacy Manager maintain customer satisfaction?

Customer satisfaction is maintained by providing exceptional customer service, ensuring accuracy in prescription dispensing, communicating effectively with health care professionals, and engaging with customers who approach the Pharmacy.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.