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Pharmacy Manager

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Shoppers Drug Mart

Aug 5, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Saskatoon
  • Quick Apply

AI generated summary

  • You need strong decision-making, leadership skills, exceptional customer service, problem-solving abilities, computer proficiency, and commitment to safety and continuing education.
  • You will manage pharmacy operations, ensure compliance, provide customer consultations, oversee inventory, maintain records, collaborate with healthcare professionals, and handle incidents.

Requirements

  • Independent thinking and decision making - makes decisions when dealing with issues or problems
  • Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
  • Proven ability to drive and build the business, lead by example and support enterprise programs
  • Commitment to providing exceptional customer service
  • Superior customer relations skills and a strong sense of professionalism
  • Strong problem-solving skills including experience formulating and executing action plans
  • Strong personal computing skills and knowledge of Pharmacy systems a definite asset
  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
  • Complete mandatory training and voluntary continuing education workshops, as needed

Responsibilities

  • Acknowledge all customers approaching the Pharmacy
  • Practice within federal/provincial, regulatory/legal requirements
  • Ensure all privacy requirements are met, including customer confidentiality and consent management
  • Provide counselling on prescriptions, over the counter/behind the counter products
  • Practice to full extent of expanded scope with Professional Services, within your capability
  • Be clearly identifiable to the public
  • Ensure accuracy and appropriateness of all prescriptions dispensed
  • Communicate with other health care professionals within the circle of care to provide customer care
  • Maintain all records required in accordance with legislation, standards of practice, and policy
  • Control access to the dispensary with respect to inventory and patient confidentiality
  • Review and maintain Workflow Queues on a daily basis
  • Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
  • Review of stock to identify expired inventory
  • Oversight of current stock levels and medication orders from wholesaler
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
  • Involvement with financial reports as appropriate
  • Read and action store communications on in-store web
  • File incident reports when any customer or staff medication or privacy incidents occur

FAQs

What are the primary responsibilities of the Pharmacy Manager?

The Pharmacy Manager is responsible for managing the overall operations of the Pharmacy, which includes providing consultation to customers and healthcare providers, dispensing medication, maintaining the dispensary, and ensuring compliance with legal and regulatory standards.

What qualifications are needed to apply for this position?

Applicants should possess independent thinking and decision-making skills, strong customer relations skills, problem-solving abilities, and experience in pharmacy operations. Proven ability to lead and support enterprise programs is also essential.

What is the work environment like in a Shoppers Drug Mart store?

The work environment is collaborative and supportive, with each store having an Associate-Owner who promotes local business ownership while leveraging the resources of a national brand.

Are there opportunities for continuing education and training?

Yes, employees are encouraged to complete mandatory training and have access to voluntary continuing education workshops to enhance their skills.

How does Shoppers Drug Mart address diversity and inclusion?

Shoppers Drug Mart recognizes Canada’s diversity as an opportunity to better serve their communities and strives to reflect this diversity in their products, hiring practices, and store culture.

What type of customer service is expected from a Pharmacy Manager?

A Pharmacy Manager is expected to provide exceptional customer service, prioritize customer needs, and ensure that all interactions maintain a high level of professionalism.

Is experience with pharmacy systems required?

While having strong personal computing skills and knowledge of pharmacy systems is considered an asset, it may not be strictly required.

What health and safety procedures must be followed?

The Pharmacy Manager must ensure that all Health and Safety procedures are followed to provide a healthy and safe work environment for all staff and customers.

What kind of support does Shoppers Drug Mart provide to its employees?

Employees benefit from a purchase discount program, flexible scheduling, competitive pay, and access to online learning resources through the Academy.

Are accommodations available for applicants with disabilities?

Yes, accommodations are available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.