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Plastic Surgery Scheduler

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Imperial College Healthcare NHS Trust

Oct 30, 2024

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

Requirements

  • Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines.
  • If you have administrative experience of working in a healthcare setting we would encourage you to apply.

Responsibilities

  • To provide a comprehensive and efficient booking service for all Plastic Surgery patients awaiting elective treatment on the Inpatient, Day-case, and Planned Waiting Lists.
  • To work with Consultants in order to help manage their waiting lists to ensure it is clean and without historic information.
  • To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto Cerner and other electronic and paper systems as required.
  • To ensure patients are treated within target treatment dates.
  • To recognise and correct errors in pathways on Cerner.
  • To work as part of the Plastic Surgery Admissions team to provide the best possible customer service for patients and colleagues.
  • To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients’ choice and the need to ensure that slots are not wasted.
  • To analyse and troubleshoot effectively in an often challenging and sometimes unpredictable environment.

FAQs

What is the main responsibility of a Plastic Surgery Scheduler?

The main responsibility of a Plastic Surgery Scheduler is to provide a comprehensive and efficient booking service for all Plastic Surgery patients awaiting elective treatment, managing inpatient, day-case, and planned waiting lists, while ensuring adherence to Trust Access Policies.

Do I need previous experience in healthcare for this role?

Yes, candidates are encouraged to have administrative experience of working in a healthcare setting.

How important is communication in this role?

Communication is key for this role, and the post holder must demonstrate an ability to effectively communicate with patients and staff across all disciplines.

What systems will I be using in this role?

You will be required to use Cerner and other electronic and paper systems to input and manage data related to patient bookings.

Is there a focus on patient pathways in this role?

Yes, the post holder will work with the multidisciplinary team to facilitate and support patient pathways in the Plastic Surgery service.

Are there opportunities for career development in this position?

Yes, the role offers career development opportunities, as well as benefits like flexible working and a staff recognition scheme.

Will I be working closely with consultants?

Yes, you will work with Consultants to help manage their waiting lists and ensure they are up-to-date and accurate.

What qualities are important for success in this position?

Important qualities include excellent organizational skills, the ability to prioritize and problem-solve, and the ability to analyze and troubleshoot effectively in a busy environment.

Can I discuss flexible working options during the interview?

Yes, you are encouraged to discuss flexible working options, including part-time or job share arrangements during the interview.

How does this role contribute to patient care?

The role is vital in delivering an efficient service to patients, ensuring they are seen within target treatment dates, which directly contributes to improved patient care and outcomes.

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Imperial College Healthcare NHS Trust

St Mary’s, Hammersmith, Charing Cross, Queen Charlotte’s & Chelsea and the Western Eye hospitals in London

Science & Healthcare
Industry
10,001+
Employees
1823
Founded Year

Mission & Purpose

Imperial College Healthcare NHS Trust is one of the largest NHS trusts in England, providing acute and specialist healthcare services. It operates five hospitals in London, delivering a broad range of healthcare services, including world-class care in areas such as cardiology, cancer, and trauma. The Trust's mission is to improve the quality of life for patients by providing excellent healthcare, advancing medical knowledge through research, and training the next generation of healthcare professionals. Their purpose is to deliver the best possible care, driven by innovation and research.