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Platform Administrator

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Manulife

Oct 22, 2024

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Quezon City
  • Quick Apply

AI generated summary

  • You need a Bachelor’s in IT, 2-3 years in IT operations, hands-on admin experience, familiarity with tools like Informatica or JIRA, and strong communication and problem-solving skills.
  • You will manage platform upgrades, provide user and consulting support, track incidents in JIRA, optimize processes, lead improvements, and assist with off-hours on-call duties.

Requirements

  • Education: Bachelor’s Degree in Computer Science, Information Technology, or related fields
  • Experience: At least two to three years of relevant experience in IT Role/Operations
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
  • Shift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need)
  • Minimum Skills to Hire/Must Haves:
  • Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools
  • 4 or more years’ progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred
  • 4 or more years’ specific hands-on experience in the administration
  • Experience or familiarity with at least one of these is preferred:
  • Informatica (PowerCenter, DIH, TDM)
  • MicroStrategy
  • Business Objects & Crystal Reports
  • JIRA & Confluence
  • SharePoint Online
  • Hanzo
  • Alfresco
  • Nice to Have Skills:
  • Strong customer service and interpersonal skills such as teamwork
  • Strong written, verbal, and presentation skills
  • Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.
  • Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines
  • Candidate must demonstrate problem solving skills

Responsibilities

  • Participate in platform upgrades/patching, maintain, update Platform Support documentation on processes, policies, application configuration and help related materials for users as database applications are developed or as needed and follow established change management procedures.
  • Provide User Support Services (create and track user requests in JIRA, Update existing JIRA tickets, Keep JIRA Dashboard updated, Produce weekly status updates); Provide Consulting Services (analyze business enhancement request, work with vendor on work estimates); Provide Reports on demand (Access audit reports, Groups audit reports); Optimize processes and lead process improvement (Process Automation and Application Enhancement) and provide Tier 2 support of platforms and processes, participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools, promotion/migration of Codes and Packages, and participate in Annual Disaster Recovery.
  • Be available to work off-hours and extended shifts if required, provide On-Call support as part of On-Call rotation within Platform Support team.
  • Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution. Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers and Interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.

FAQs

What is the job title for this position?

The job title for this position is Platform Administrator.

What are the main responsibilities of the Platform Administrator?

The main responsibilities include user administration, environment health checks, supporting incident and request tickets, troubleshooting, and incident management for multiple shared platforms.

What qualifications are required for the Platform Administrator position?

A Bachelor's Degree in Computer Science, Information Technology, or related fields, along with two to three years of relevant IT experience is required.

Is experience in a specific industry preferred for this role?

Yes, experience in the financial or insurance industry is preferred.

What tools and technologies should an applicant be familiar with?

Familiarity with tools such as Informatica, MicroStrategy, Business Objects, JIRA, Confluence, SharePoint Online, Hanzo, and Alfresco is preferred.

Is there an on-call component to this role?

Yes, the role requires providing On-Call support as part of the On-Call rotation within the Platform Support team.

Do we offer benefits for dependents?

Yes, we offer FREE coverage for dependents, inclusive of same-sex partners.

What type of work arrangement does the company support?

The company supports a hybrid work arrangement, allowing employees to work both onsite and from home as needed.

Are there opportunities for training and career development in this position?

Yes, the company provides extensive training resources and clear career development opportunities.

What skills are considered a "nice to have" for this role?

Nice to have skills include strong customer service and interpersonal skills, effective communication, organizational skills, problem-solving skills, and the ability to work independently and meet deadlines.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.