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Policy Service Officer 1

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QBE Insurance

Nov 12, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Legal
  • Cebu City
  • Quick Apply

AI generated summary

  • You should have call center experience in insurance/banking, policy admin skills, strong communication, attention to detail, and a relevant degree or equivalent experience.
  • You will ensure regulatory compliance, process transactions, provide quality service, manage policy documentation, communicate with stakeholders, conduct audits, and attend training to enhance knowledge.

Requirements

  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.
  • Some relevant work experience.
  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.
  • Tertiary Degree or equivalent combination of education and work experience.
  • Territory qualified.
  • Vocational/Technical qualification or equivalent work experience.

Responsibilities

  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.

FAQs

What is the main purpose of the Policy Service Officer 1 role?

The primary purpose of the Policy Service Officer 1 role is to provide customer service and administrative support through email and phone calls, which includes handling policy documentation, work allocation, and resolving billing inquiries.

What are the key responsibilities of a Policy Service Officer 1?

Key responsibilities include ensuring regulatory compliance, maintaining relationships with stakeholders, processing transactions and emails, providing personalized service, handling policy issuance and renewals, and conducting quality audit checks for processed policies.

What kind of work experience is necessary for this position?

Some relevant work experience is necessary for the Policy Service Officer 1 position.

Is call center experience a requirement for this job?

Call center experience in the insurance and/or banking industry with billing responsibilities is preferred but not strictly required.

What qualifications are necessary for this position?

A tertiary degree or an equivalent combination of education and work experience is necessary for the Policy Service Officer 1 role.

Are there physical demands associated with this job?

Yes, the job requires the ability to remain stationary for extended periods, operate basic office equipment, and lift basic office equipment up to 20 lbs.

What skills are important for a Policy Service Officer 1?

Important skills include analytical thinking, critical thinking, stakeholder management, policy management, and regulatory compliance.

Is there training provided for this position?

Yes, the role includes attending relevant training courses to maintain product and process knowledge as well as conducting training on policy issuance procedures.

How should one apply for the Policy Service Officer 1 position?

To submit your application, click "Apply" and follow the step-by-step process provided.

Does QBE comply with equal employment opportunity legislation?

Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.

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QBE Insurance

Finance
Industry
10,001+
Employees
1886
Founded Year

Mission & Purpose

QBE is an international insurer and reinsurer listed on the Australian Securities Exchange and headquartered in Sydney. We employ around 13,000 people in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.