FAQs
What is the job title for this position?
The job title for this position is Policy Support Officer II.
What are the primary responsibilities of a Policy Support Officer II?
The primary responsibilities include providing customer service via email or phone calls, processing product, process, and policy-related emails, assessing document completeness, performing clerical and administrative duties, entering data into systems, and addressing customer complaints and feedback.
What qualifications are required for this role?
Required qualifications include good verbal and written communication skills, proficiency in MS tools, excellent customer service focus, strong data analysis and problem-solving skills, and effective planning and time management abilities.
How much experience is needed for this position?
Candidates must have at least 1-2 years in a similar role, a minimum of 12 months in the current process, and a performance rating of at least Met Some/Consistent in the latest PMP.
Are there any restrictions on applying for this position?
Yes, applicants must not have any active Corrective Actions (CAs) or be under Performance Improvement Plans (PIPs).
What documents do interested employees need to attach with their application?
Interested employees should attach an Internal Application Form, an Updated Resume, and their Recent PMP rating.
Is prior experience in insurance underwriting necessary for this role?
While specific experience in insurance underwriting may be beneficial, the job focus is more on policy support and customer service skills.
Is shift work required for this position?
Yes, the position requires the ability to work shifting schedules.
Where should candidates submit their application?
Candidates should click "Apply" and follow the step-by-step process to submit their application.
Does the company comply with equal employment opportunity legislation?
Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.