Logo of Huzzle

Home

Matches

Explore

Manage

Post Office Manager

image

Shoppers Drug Mart

Aug 9, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Toronto
  • Quick Apply

AI generated summary

  • You need planning, decision-making, retail and cash handling experience, strong communication skills, time management, organization, and a commitment to exceptional customer service. Flexible shifts required.
  • You will lead staff, conduct interviews, ensure compliance with standards, provide training and coaching, uphold customer service, manage performance reviews, and enforce loss prevention procedures.

Requirements

  • - Planning, Judgement and Decision Making
  • - Independent thinking and decision making when dealing with issues related to customer’s requests
  • - Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • - This position requires the ability to act upon tasks and goals outlined by management
  • - Experience with retail and cash handling
  • - Superior interpersonal skills
  • - Efficient time management ability
  • - Strong verbal and written communication skills
  • - Effective organization and planning skills
  • - Commitment to providing exceptional customer service
  • - Ability to work flexible shifts which may include nights and weekends

Responsibilities

  • Leads by example and ensures that Post Office staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring
  • Ensures Post Office cashiers complies with all Store Standards
  • Trains employees in job functions and provides on-going coaching and instructions
  • Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
  • Ensures exceptional customer service is provided beyond expectation
  • Ensures employees present proper image to the public in accordance with Uniform Policy
  • Ensures all loss prevention systems and procedures are performed according to Standards
  • Ensures procedures regarding parcel checks are adhered to

FAQs

What is the role of a Post Office Manager at Shoppers Drug Mart?

The Post Office Manager is responsible for organizing and delivering full-service retail postal services, maximizing department revenue, and ensuring customer satisfaction.

What are the key responsibilities of this position?

Key responsibilities include leading the Post Office staff, training employees, ensuring compliance with store standards, providing exceptional customer service, and adhering to loss prevention procedures.

What qualifications are required for this role?

Candidates should possess planning, judgment, and decision-making skills, independent thinking, customer service commitment, and effective organization and planning skills.

What kind of experience is preferred for the Post Office Manager position?

Experience with retail and cash handling, superior interpersonal skills, efficient time management abilities, and strong verbal and written communication skills are preferred.

Are flexible working hours required for this position?

Yes, the position requires the ability to work flexible shifts, which may include nights and weekends.

Is training provided for new employees?

Yes, training is provided, and ongoing coaching and instructions are given to ensure employees understand their job functions.

What qualities are essential for providing exceptional customer service?

Essential qualities include a commitment to customer satisfaction, superior interpersonal skills, and the ability to present a proper image in accordance with the Uniform Policy.

Do we offer any discounts or benefits to employees?

Yes, employees benefit from a purchase discount program, flexible schedules, competitive pay, and online learning opportunities.

Is there an accommodation policy for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities.

What does working for a locally owned and operated store entail?

Working for a locally owned and operated store means contributing to the community while receiving support from a national brand, allowing for a balance of local service and corporate resources.

image

Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.