FAQs
What is the role of a Prisoner Custody Officer (PCO)?
A Prisoner Custody Officer (PCO) is responsible for delivering safe and secure escorting and custody services for detainees during court proceedings, ensuring their welfare and safety throughout the process.
What are the working hours for this position?
The position operates 24/6, with shifts set on a rota provided 12 weeks in advance, requiring flexibility as finishing times can be unpredictable.
What is the salary range for this position?
The starting salary is £27,220 (35 hours per week), rising to £28,179 from 1st September 2026, with further annual progression over the subsequent years.
Is prior experience required for applying to this position?
No prior experience is required as full training will be provided through a 5½-week paid training course, along with ongoing support from experienced colleagues.
Are there any physical fitness requirements for this role?
Yes, candidates should have reasonable fitness to meet the physical demands of the role.
What benefits are included with this position?
Benefits include holiday entitlement, a pension scheme, structured training and development, health and wellbeing support, and various employee discounts.
What type of training will be provided?
Successful candidates will undergo a structured 5½-week induction training course, along with ongoing learning and access to internal courses and qualifications.
Are there any checks required before employment?
Yes, all job offers are subject to Ministry of Justice Enhanced Level 2 checks, Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references, and occupational health checks.
Is this role eligible for visa sponsorship?
No, this role is not eligible for Skilled Worker visa sponsorship, and applicants must have the right to work in the UK.
What is the recruitment process for this position?
The recruitment process includes an online application, eligibility questions, online assessments, a virtual assessment with interviews and roleplay exercises, and initial right to work checks.
How does Serco support diversity and inclusion?
Serco is committed to building a diverse and inclusive organization, supports various employee networks focused on diversity, and is a Disability Confident Leader employer.
How can I apply for this position?
You can apply by clicking on the apply button provided in the job listing to complete your application.
What kind of environment will I be working in as a PCO?
As a PCO, you will work in a court environment, escorting and supervising detainees, which requires maintaining safety and security at all times.
What skills are required for this role?
Strong communication skills, the ability to stay calm under pressure, conflict de-escalation, teamwork, professionalism, integrity, and respect for confidentiality are essential skills for this role.