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Process Executive - Voice

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Cognizant

Oct 26, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Quezon City

Requirements

  • Bachelor's Degree Holder or completed at least 2 years of college education
  • Excellent written and oral communication skills
  • With at least 6 months of BPO experience, preferably with voice process background.
  • With sales and retention background
  • Willing to work on shifting schedules in Giga Tower, Quezon City

Responsibilities

  • Job Responsibilities:
  • Respond to customer inquiries and provide assistance in a professional and timely manner
  • Provide accurate information about products and services
  • Resolve customer issues and complaints effectively
  • Maintain customer records and document interactions thoroughly
  • Conduct follow-up calls to ensure customer satisfaction
  • Meet individual and team performance targets
  • Collaborate with team members to enhance customer experience
  • Participate in training and development programs to improve skills

FAQs

What is the job title for this position?

The job title is Process Executive - Voice.

What are the educational qualifications required for this position?

Candidates must be Bachelor's Degree Holders or have completed at least 2 years of college education.

What skills are essential for this role?

Excellent written and oral communication skills are essential for this role.

Is prior experience required for this position?

Yes, candidates should have at least 6 months of BPO experience, preferably with a voice process background.

Is experience in sales necessary?

Yes, candidates are required to have a sales and retention background.

Where is the job location?

The job is located at Giga Tower, Quezon City.

Are there specific work schedule requirements?

Yes, candidates must be willing to work on shifting schedules.

Is this position office-based or remote?

This position is office-based and requires working at the Giga Tower in Quezon City.

What type of process experience is preferred for applicants?

Applicants with a background in voice processes are preferred.

Can I apply if I am currently studying?

You may apply if you have completed at least 2 years of college education.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.