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Product Operations Lead

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Plaid

29d ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • San Francisco
  • Quick Apply

AI generated summary

  • You need 8+ years in Product Operations, a knack for scalable processes, strong execution skills, and comfort with ambiguity. Excellent communication and product empathy are essential, as is a technical mindset.
  • You will manage product planning and tracking systems, enhance visibility into priorities, optimize PM tools, foster a high-performing culture, and streamline onboarding and enablement for PMs.

Requirements

  • 8+ years of experience in Product Operations, Program Management, or a similar role.
  • Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process.
  • Strong systems thinker who can design operating models that scale without adding bureaucracy.
  • Proven scrappy executor who takes ownership and gets things done.
  • Comfort operating in ambiguity and building from a blank page.
  • Clear, concise communicator with strong written and verbal skills.
  • Strong product instincts and empathy for Product Managers and cross-functional partners.
  • Prior technical experience and/or the curiosity to build a deep understanding of Plaid’s products.

Responsibilities

  • Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering Operations).
  • Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
  • Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
  • Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
  • Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities.
  • Partner with Product leadership to reinforce a high-performing product culture, both virtually (e.g., Product All Hands) and in-person (e.g., Bi-Annual Product Summits / Onsites)
  • Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
  • Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid.

FAQs

What is the primary responsibility of the Product Operations Lead at Plaid?

The primary responsibility of the Product Operations Lead is to define and own the operational backbone of the Product organization, ensuring clarity of priorities, consistent execution, and high-quality product work.

Who does the Product Operations Lead report to?

The Product Operations Lead reports to the Head of Business Operations, who reports directly to Plaid’s founder and CEO.

What experience is required for this role?

A minimum of 8 years of experience in Product Operations, Program Management, or a similar role is required.

What qualities are important for the Product Operations Lead?

Important qualities include being a strong systems thinker, a scrappy executor, comfortable operating in ambiguity, and a clear communicator with strong product instincts.

Will the Product Operations Lead have any involvement with Product Managers?

Yes, the Product Operations Lead will partner with Product leadership to reinforce a high-performing product culture and will also be responsible for Product Manager onboarding and ongoing enablement.

What are some of the responsibilities regarding tool management?

The Product Operations Lead will define and own the PM tool stack, evolving the tools and workflows that Product Managers use every day for effective operations.

Is prior technical experience required for the role?

While prior technical experience is preferred, the role also requires a curiosity to build a deep understanding of Plaid’s products.

What is the salary range for this position?

The salary range for this position is $150,000 to $230,000 a year, depending on skills, experience, and relevant education or training.

How does the Product Operations Lead contribute to improving visibility in the organization?

The Product Operations Lead will improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary processes.

What types of operating cadences will the Product Operations Lead design and run?

The Product Operations Lead will design and run lightweight operating cadences such as planning cycles, product reviews, and execution check-ins.

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Plaid

Our mission is to unlock financial freedom for everyone. Join us!

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Plaid is a data network that powers the tools millions of people rely on to live a healthier financial life. Plaid works with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers more than 12,000 financial institutions across the US, Canada, UK and Europe. Headquartered in San Francisco, the company was founded in 2013 by Zach Perret and William Hockey.