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Product Operations Lead

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Lyft

Dec 14, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Product
  • New York

Requirements

  • 4+ years of professional experience
  • Bachelor's Degree or equivalent relevant professional experience
  • Eagerness to learn about bike and scooter share on ground operations through warehouse visits and in-field ride-alongs
  • Willingness to travel to 5-10 times per year (~5% of total time)
  • Experience executing and creating/enhancing processes to deliver cross-functional projects across diverse stakeholders
  • Ability to develop scalable approaches and use data visualization tools to provide actionable insights
  • Ability to craft a compelling story and concisely present recommendations across teams and levels including both technical and non-technical audiences
  • Proficiency in or interest in learning SQL
  • Strong product and user experience awareness
  • Proven ability to influence, negotiate, and inspire others in a fast-moving environment
  • Excellent organization, planning skills, and attention to detail
  • Balance between intellectual curiosity and the desire to roll up your sleeves and execute
  • Bilingual proficiency in Spanish or French is preferred, but not required

Responsibilities

  • Collect and synthesize feedback and pain points from Operations and liaise with Product and Technical teams.
  • Understand city-specific operations challenges and guide operators in how to use products in the most effective and efficient way.
  • Help define and build the case for new features including engaging with stakeholders, documenting use cases and ensuring requirements are handed off to the Product team.
  • Manage the launch of new operational tools or product features. Including: Stakeholder management and alignment, documentation, training operators and gathering feedback post launch.
  • Champion the operator experience across Lyft, ensuring all teams understand this user group’s unique needs, perspectives, and goals.

FAQs

What is the role of the Product Operations Lead at Lyft?

The Product Operations Lead at Lyft will collaborate with Product and Operations teams to support Bike and Scooter operations, helping to launch new products, collect feedback, analyze user data, and guide the product roadmap.

What kind of experience is required for this position?

Candidates should have 4+ years of professional experience, a Bachelor's Degree or equivalent relevant professional experience, and a willingness to learn about bike and scooter share operations.

Is travel required for this position?

Yes, the role requires willingness to travel approximately 5-10 times per year, which is about 5% of the total time.

What tools or skills are needed for this job?

Candidates should have experience in executing and enhancing processes for cross-functional projects, proficiency in or interest in learning SQL, and the ability to provide actionable insights using data visualization tools.

Are there any language requirements for this role?

Bilingual proficiency in Spanish or French is preferred but not required.

What benefits does Lyft offer for this position?

Lyft offers great medical, dental, and vision insurance options, mental health benefits, family building benefits, unlimited paid time off for salaried team members, a 401(k) plan, 18 weeks of paid parental leave, pre-tax commuter benefits, and Lyft Pink perks.

What is the expected work schedule for this role?

This role will follow a hybrid schedule, requiring team members to work in the office 3 days per week, specifically on Mondays, Thursdays, and a team-specific third day.

What is the expected salary range for the Product Operations Lead position?

The expected base pay range for this position in the New York City area is $84,000 - $105,000, depending on qualifications, experience, and geographic location, and does not include potential equity offering, bonus, or benefits.

Is there a focus on diversity and inclusion at Lyft?

Yes, Lyft is committed to an inclusive and diverse workplace and encourages all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.

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Lyft

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.