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Product Support Operations Rep

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Caterpillar Inc.

Dec 4, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Construction & Surveying
  • Bangalore

Requirements

  • Demonstrated technical and non-technical aptitudes
  • Project / Change Management skills
  • Analytical skills to interpret and understand data
  • Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
  • Ability to steer change, identify problems and develop solutions
  • Experience in construction and infrastructure related fields / automotive would be an advantage
  • Experience in product support, process improvement and customer experience
  • A Bachelor’s degree in Engineering or related field.

Responsibilities

  • Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.
  • Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
  • Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
  • Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
  • Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
  • Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions).
  • Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

FAQs

What is the role of a Product Support Operations Representative at Caterpillar?

The Product Support Operations Representative (PSOR) works with dealers to enhance capabilities, drive process improvements, and execute Product Support strategies, focusing on Parts and Service Operations to better serve customers.

Where is this position based, and what geographic areas does it cover?

This position is based in the Bangalore PSN office and covers geographical areas including India, Sri Lanka, Nepal, and Bhutan.

What qualifications and experience are necessary for this position?

A Bachelor’s degree in Engineering or a related field is required, along with experience in construction, infrastructure, or automotive fields. Experience in product support, process improvement, and customer experience is also desired.

What skills are needed for this role?

Key skills include technical and non-technical aptitude, project/change management skills, analytical skills to interpret data, the ability to work independently and collaboratively, and strong problem-solving capabilities to steer change.

Does Caterpillar provide opportunities for career advancement?

Yes, Caterpillar is committed to providing a rewarding career, offering various job opportunities and a comprehensive total rewards package that includes benefits from day one.

What benefits are included in the total rewards package?

The total rewards package includes competitive pay, paid annual leave, flexi leave, medical insurance, and the potential for a variable bonus, with benefits prorated based on hire date.

Is international sponsorship available for this position?

Caterpillar is not currently hiring individuals for this position who require sponsorship for employment visa status; however, there are many job opportunities outside of India available on their careers website.

How can applicants find out the status of their application?

Applicants can check the status of their application by using the candidate log-in on the Caterpillar career website, which will reflect any updates to their status.

What should applicants do if they wish to join the team?

Interested candidates should apply using an English version of their CV through the Caterpillar career website.

How will I be informed about my application progress?

Applicants will be primarily corresponded with via email, so it is important to frequently check the email associated with their application, including the junk/spam folder.

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Caterpillar Inc.

We help our customers build a better, more sustainable world.

Manufacturing & Electronics
Industry
1-10
Employees
1925
Founded Year

Mission & Purpose

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.