FAQs
What is the main purpose of the Customer Success Management role at CoreLogic?
The main purpose of this role is to manage and grow client accounts, ensuring exceptional customer satisfaction while driving digital transformation initiatives.
Do I need prior experience in real estate to apply for this position?
Yes, a background in real estate is essential for this role.
What qualifications are preferred for the Customer Success Management position?
Relevant experience in the real estate industry and/or SaaS industry, along with transferable skills from areas like Account Management, Customer Service, or Business Development, are preferred.
What key skills are required for this role?
Candidates should have excellent communication, presentation, problem-solving, and organizational skills, along with the ability to understand client business problems and provide effective solutions.
How does CoreLogic define success in this role?
Success is defined by key performance indicators such as retaining and expanding the existing customer base, active customer and revenue growth, identifying process improvements, and enhancing overall customer experience.
What are some of the main responsibilities of the Customer Growth Partner?
Responsibilities include maintaining and developing customer relationships, identifying opportunities for growth, consulting with stakeholders, advising customers on process improvements, and managing the customer journey.
Are there opportunities for professional growth within CoreLogic?
Yes, CoreLogic fosters a collaborative and innovative work culture that encourages professional growth and initiative among employees.
What perks does CoreLogic offer to its employees?
CoreLogic offers flexible working conditions, access to health and nutrition courses, community volunteer days, and modern office facilities, among other benefits.
Will I have any direct impact on customer accounts in this role?
Yes, you will directly impact customer accounts by ensuring they receive maximum value from CoreLogic’s services and assisting in their digital transformation initiatives.
How does CoreLogic approach diversity and inclusion in the workplace?
CoreLogic is committed to employing a diverse workforce and creating an inclusive environment that embraces unique contributions and values, supporting creativity and professional growth.