Program Manager- Design

Live Nation Entertainment

Oct 22

Job
Full-time
Senior Level
Design
Product
London
Quick Apply

AI generated summary

You need a degree or equivalent experience, leadership in design teams, knowledge of Design Ops, agile methodologies, improvement programs, and strong communication skills. Familiarity with project tools is essential.
You will manage design projects, improve communication processes, track metrics, support team development, and enhance design tool usage while coordinating team activities and recruitment efforts.

Requirements

A bachelor’s degree or equivalent experience in design, operations management, or a related field
Proven years of experience in managing design teams or projects in an agile environment
A solid understanding of design processes, methods, tools, and best practices
Acute and evolving awareness of Design Ops practices as well as Product Design organizations across the industry
Experience working within global/enterprise-scale or matrixed Product Design and Product Development organizations
Familiarity working in a fast-paced environment, navigating complexity to deliver valuable outcomes
Familiarity with agile and traditional product and project management methodologies / principles / practices and the know how to deploy them at relevant contexts
Experience working on improvement programs and supporting operational processes
Working with a broad range of business partners
Experience with tools such as Jira, Confluence, Asana, Monday, Notion, etc.
Excellent communication, facilitation, negotiation, and problem-solving skills
A strong sense of organization and structured, system-based thinking
A passion for building and nurturing a positive and inclusive team culture

Responsibilities

Work with Design Leadership team to define, prioritize and drive cross-portfolio program planning, impact measurement, budget programming, capacity planning, headcount forecasting, etc.
Ensure all internal and externally sourced design projects are project managed and on track for success. Liaise with appropriate team leads and PMO teams to ensure proper and consistent communications and processes are in place.
Evaluate & implement appropriate tooling and processes to provide clear and consistent communication and visibility of all project and team statuses to Design leadership, Product and PMO counterparts (via direct comms or shared tools)
Work with teams and business partners to capture & provide key result metrics.
Build and maintain alignment and close working relationships with PMO
Be responsible for Global Design Weekly Reports (sourcing content, editing and communicating across all stakeholder group)
Track the employee pulse surveys and conduct on-going “betterment” workshops to identify and invest in high-priority global design org improvements and tailor solutions for each product design team’s configuration and culture.
Identify remote and local team ceremonies to engage, inspire, and support our designers and make them feel part of a bigger design mission and values.
Enable HR learning & development programs as well as tailored manager coaching programs for continued personal learning and development in hard and soft skills, for both upward and lateral growth.
Improve the Design Team's value and impact, by providing hands on tactical support in areas including (but not limited to):
Crafting environments and sessions that enable effective communication
Design hackathons, tutorials and presentations that inspire creativity, collaboration and communication skills
Facilitating design quality through consistent evaluation of industry leading toolsets and processes. Help organize vendor evaluations and costings, liaise with IT/Finance/Legal/Design Team & Leadership to implement integration.
Support Director of Product Design – Core Services and contribute to the success of establishing and developing this new internal services team
Bring agility to the Global Design organization through centralized tools, systems and services that enhance visibility, speed and quality of product design, research, and solution delivery.
Help drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, process improvements, metrics/budget tracking, etc.
Rollout new project management tool and workflow management based on needs for entire product design org (Marketplace, Sports, Enterprise).
Manage and evolve our standards for hiring and recruitment, staff onboarding, employee engagement, performance management, talent management, and succession planning.
Work closely with the Design Leadership and line managers to keep us on track for our hiring, onboarding, training, performance evaluation, and career development cycles regularly for design team members — ensuring effective, human-centric hiring, onboarding and personal development practices.
Execute organization, logistics, and execution of team meetings, conferences, gatherings, external events, etc.
Assist with tracking maturity and identifying opportunities across capabilities, community, culture and craft
Update appropriate content Design.TM.Com, our departmental portal for internal and external knowledge and collateral sharing, marketing and recruitment.

FAQs

What is the job title for this position?

The job title for this position is Program Manager – Design.

Where is this job located?

The job is located in London and follows a hybrid work model.

What is the contract type for this position?

The contract type for this position is permanent, with 40 hours of work per week.

What are the main responsibilities of the Program Manager - Design?

The main responsibilities include project management, team and culture building, and overseeing design operations to support the design and product development organization.

What qualifications are required for this position?

A bachelor’s degree or equivalent experience in design, operations management, or a related field is required, along with proven years of experience in managing design teams or projects in an agile environment.

What tools and methodologies should applicants be familiar with?

Applicants should be familiar with tools such as Jira, Confluence, Asana, Monday, Notion, and methodologies such as agile and traditional project and product management practices.

How does Ticketmaster define its company values?

Ticketmaster values Rock Solid Reliability, Winning Teamwork, and Acting with Integrity, emphasizing trust, collaboration, and honest communication in the workplace.

Is there an emphasis on diversity and inclusion at Ticketmaster?

Yes, Ticketmaster is committed to diversity and inclusion, encouraging applications from individuals irrespective of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

What is the focus of the Design Operations scope in this role?

The focus of the Design Operations scope includes project management, team and culture initiatives, and design processes to support effective operations and increase design maturity.

How can one apply for the Program Manager - Design position?

Candidates interested in applying can reach out through Ticketmaster's career portal or designated application channels indicated in the job listing.

Live Nation Entertainment

Live Nation produces more concerts, sell more tickets and connects more brands to music than anyone else in the world.

Entertainment & Media

Industry

10,001+

Employees

2005

Founded Year

Mission & Purpose

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.