FAQs
What is the role of a Program Specialist in D2C2?
The Program Specialist in D2C2 manages widespread broken customer experiences, collaborates with tech and non-tech stakeholders, analyzes data trends, advocates for long-term solutions, and drives process improvements to enhance customer experience.
Is prior experience required for this role?
Yes, a minimum of 1+ years of customer service experience is required for this position.
Will the Program Specialist need to work weekends or holidays?
Yes, the candidate must be able to work weekends and most holidays as part of the job requirements.
What are the key qualifications preferred for this position?
Preferred qualifications include familiarity with Microsoft Office Suite, skill in navigating various types of technology, knowledge in pulling and analyzing large data sets, and experience in project/program management or operations in a customer service environment.
What type of environment does this role support?
This role supports a dynamic environment focused on solving challenging problems and innovating for customer experiences in Amazon’s Device, Digital, and Alexa network.
What shifts will the Program Specialist work?
The candidate will be required to work in shifts to support the 24/7, 365 days-a-year operation.
What benefits are offered to employees in this position?
Benefits generally include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan among others.
How does Amazon ensure diversity and inclusion in the workplace?
Amazon is committed to a diverse and inclusive workplace and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statuses.
How does compensation vary across geographic locations?
The base pay for this position ranges from $36,900/year in the lowest geographic market to $58,600/year in the highest geographic market, based on market location and job-related knowledge, skills, and experience.
Where can applicants apply for this position?
Applicants should apply via Amazon's internal or external career site as the position will remain posted until filled.