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PtP Service Desk SME

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Dow

Oct 24, 2024

  • Job
    Full-time
    Senior Level
  • Logistics
    Research & Development
  • Mumbai
  • Quick Apply

AI generated summary

  • You need a relevant bachelor’s degree, 5 years in purchasing, strong communication skills, ERP experience, advanced Excel, and a continuous improvement mindset. Industry exposure is a plus.
  • You will manage issues, collaborate on improvements, assist with training, troubleshoot processes, and help develop PtP standards while building knowledge of company policies.

Requirements

  • Bachelor’s Degree (Relevant Discipline).
  • 5 years relevant work experience with understanding of End to End Purchasing Process
  • Strong communication, presentation skills and interpersonal skills.
  • Proficiency in Microsoft office (MS Word, Power Point, Microsoft Excel etc)
  • Hand-on experience with Service Now, SAP or similar ERP is essential.
  • Excellent problem-solving skills and attention to detail.
  • Familiarity with visualization tools like Power BI. Advanced excel proficiency e.g. Macros, pivots, charting and power queries etc.
  • CA/CPA or equivalent certification is advantageous.
  • Awareness to Six Sigma, Lean principles and project management experience is a plus.
  • Ability to work under pressure and manage time effectively.
  • Continuous improvement mindset and commitment to staying current with industry best practices.
  • Exposure to Chemical Industry or other manufacturing companies.

Responsibilities

  • Work independently to deliver against expectations
  • Collaborate across the Purchasing organization to achieve results
  • Participate in and assist with trainings and continuous improvement initiatives
  • Identify and lead improvement opportunities to implementation
  • Troubleshoot system and work process challenges
  • Continues to build knowledge of the company, processes
  • Performs a range of assignments related to job discipline
  • Uses prescribed guidelines and policies in analyzing situations
  • Assist stakeholders in issue resolution, escalations and training opportunities
  • Assists in the development and maintenance of PtP process standards and procedures

FAQs

What is the primary responsibility of the PtP Service Desk SME at Dow?

The primary responsibility is to support the Dow purchasing organization by effectively delivering procure-to-pay (PtP) services and managing service desk work processes across the PtP organization.

What qualifications are required for this position?

A Bachelor's Degree in a relevant discipline, along with 5 years of relevant work experience and a strong understanding of the end-to-end purchasing process, are required.

Is experience with SAP and Service Now necessary?

Yes, hands-on experience with Service Now, SAP, or similar ERP systems is essential for this role.

What skills are emphasized in the job requirements?

Strong communication and presentation skills, proficiency in Microsoft Office, excellent problem-solving abilities, and attention to detail are emphasized in the job requirements.

What are some preferred skills for this position?

Preferred skills include familiarity with visualization tools like Power BI, advanced Excel proficiency, awareness of Six Sigma and Lean principles, and project management experience.

Is relocation assistance available for this position?

No, relocation assistance is not available with this position.

What kind of training does the PtP Service Desk SME participate in?

The PtP Service Desk SME participates in and assists with training and continuous improvement initiatives within the purchasing organization.

What initiatives will the PtP Service Desk SME lead?

The PtP Service Desk SME will identify and lead improvement opportunities for implementation within the PtP processes.

How does Dow support employee wellness?

Dow invests in total rewards programs, including benefits for physical, mental, financial, and social well-being, to help employees manage their overall wellness.

What is Dow's stance on diversity in the workplace?

Dow is committed to equal opportunities in employment and encourages diversity in the workforce, allowing every employee to bring their whole self to work.

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Dow

Through our innovations, expertise and partnerships, we help deliver a sustainable future. #SeekTogether

Science & Healthcare
Industry
10,001+
Employees
1897
Founded Year

Mission & Purpose

Our ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. We combine global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. We operate manufacturing sites in 31 countries and employ approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022.