FAQs
What are the primary responsibilities of a Quality Assurance Administrator at Wells Fargo?
The primary responsibilities include monitoring and evaluating the quality of customer calls, documenting quality issues and performance measures, overseeing service monitors, providing feedback and education to staff, and acting as a subject matter expert.
What qualifications are required for this position?
A minimum of 2+ years of experience in Quality Assurance or equivalent experience is required, which can include work experience, training, military experience, or education.
Are there any desired qualifications for this role?
Yes, desired qualifications include excellent communication skills, strong knowledge of the mortgage domain, attention to detail, good problem-solving and analytical skills, and the ability to achieve productivity targets and complete tasks within specific turnaround times.
Is this position flexible regarding work hours?
Yes, this position requires flexibility for night shifts.
What is the expectation regarding supervision for this role?
The Quality Assurance Administrator is expected to work independently with minimal supervision while processing multiple critical work items.
How does Wells Fargo approach diversity in hiring?
Wells Fargo values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of various protected characteristics.
What kind of environment does Wells Fargo promote regarding risk management?
Wells Fargo promotes a strong risk mitigating and compliance-driven culture, emphasizing proactive monitoring, governance, risk identification, and accountability in its operations.
Does Wells Fargo accommodate job applicants with disabilities?
Yes, accommodation for applicants with disabilities is available upon request during the recruitment process.
Are there any policies regarding drug use in the workplace?
Yes, Wells Fargo maintains a drug-free workplace in accordance with its Drug and Alcohol Policy.
Can applicants request medical accommodations during the application process?
Yes, applicants can request a medical accommodation during the application or interview process through the Disability Inclusion initiative at Wells Fargo.