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Quick Commerce Leader

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Philips

Dec 4

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Gurgaon
  • Quick Apply

AI generated summary

  • You should have 8+ years in eCommerce and an MBA is preferred.
  • You will enhance Q-commerce strategies, streamline delivery, manage logistics partnerships, monitor inventory, analyze data for improvements, and collaborate across teams to ensure customer satisfaction.

Requirements

  • Preferably 8+ years of experience into ECommerce domain.
  • MBA preferred.

Responsibilities

  • Develop and implement strategies to scale and optimize quick commerce (Q-commerce) operations.
  • Oversee and streamline last-mile delivery operations, ensuring fast and efficient delivery timelines.
  • Manage relationships with third-party logistics partners and delivery teams.
  • Monitor inventory management, stock levels, and demand forecasting to ensure timely product availability.
  • Analyze data to improve customer experience, reduce operational inefficiencies, and optimize delivery processes.
  • Collaborating with marketing, customer service, technology, and operations.
  • Ensure consistent customer satisfaction and address operational or delivery challenges proactively.
  • Stay up-to-date on industry trends, customer preferences, and new technologies to drive innovation within Q-commerce.

FAQs

What is the primary responsibility of the Quick Commerce Leader?

The primary responsibility of the Quick Commerce Leader is to drive the strategy, execution, and growth of the company’s quick commerce operations, focusing on creating and executing an end-to-end quick commerce business model for the Philips personal health portfolio.

What are some key responsibilities associated with this role?

Key responsibilities include developing and implementing strategies to scale quick commerce operations, overseeing last-mile delivery, managing relationships with logistics partners, monitoring inventory management, analyzing data to enhance customer experience, and collaborating with various teams like marketing and operations.

What is the required experience for this position?

Preferably 8+ years of experience in the eCommerce domain is required for this position.

Is an MBA preferred for this role?

Yes, an MBA is preferred for this role.

Where is this role based?

This is an onsite role, requiring full-time presence in the company’s facilities, with office-based teams working in-person at least 3 days per week.

What is Philips' approach to teamwork?

Philips believes that they are better together than apart, promoting collaboration among team members both in-person and remotely in a hybrid work format.

Does Philips prioritize diversity and inclusion?

Yes, Philips encourages applications from individuals with diverse experiences and emphasizes their commitment to diversity and inclusion in the workplace.

How does the Quick Commerce Leader contribute to customer satisfaction?

The Quick Commerce Leader ensures consistent customer satisfaction by proactively addressing operational or delivery challenges and analyzing data to improve the overall customer experience.

Are there opportunities for professional growth in this role?

Yes, the role provides opportunities for professional growth by driving innovation in Q-commerce and staying up-to-date on industry trends and new technologies.

Is prior knowledge of inventory management important for this role?

Yes, knowledge of inventory management is important, as the Quick Commerce Leader is responsible for monitoring stock levels and demand forecasting to ensure timely product availability.

There's always a way to make life better.

Science & Healthcare
Industry
10,001+
Employees
1891
Founded Year

Mission & Purpose

Philips is a global technology company that focuses on healthcare, consumer lifestyle, and lighting solutions. They are dedicated to improving people's lives through meaningful innovation and advanced technologies. Their ultimate mission is to make the world healthier and more sustainable by providing innovative healthcare solutions that enhance patient outcomes and enable better living. Additionally, Philips aims to enhance people's daily lives with their consumer products, ranging from home appliances to personal care items. Through their lighting solutions, they strive to create efficient and sustainable lighting experiences for individuals and communities, promoting energy conservation and environmental responsibility.