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Radiology Receptionist - Churchill Hospital

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Oxford University Hospitals NHS Foundation Trust

27d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Oxford

AI generated summary

  • You need to be motivated, compassionate, a team player, flexible, and proactive, with excellent communication skills and customer care experience.
  • You will ensure accurate patient info, support positive ID verification, facilitate patient flow, cover courtesy calls, and handle admin tasks to meet waiting time KPIs and compliance standards.

Requirements

  • We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.
  • Essential qualities required are a team player, flexible and the ability to work proactively - at times using one’s own initiative.
  • The candidate will require excellent communication and interpersonal skills, with customer care experience.

Responsibilities

  • Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide computer systems.
  • They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
  • The receptionist role is essential to ensure the efficient flow of patients through the department.
  • Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.
  • The receptionists also cover courtesy calling and admin tasks relevant to the post.

FAQs

What are the working hours for the Radiology Receptionist position?

The Radiology Receptionist position is for 22.5 hours per week on a permanent basis.

What skills are essential for this role?

Essential qualities required include being a team player, flexibility, proactivity, excellent communication, interpersonal skills, and experience in customer care.

Is training provided for this role?

Yes, appropriate training is provided to ensure you can develop valuable new skills as your career progresses.

What is the main responsibility of a Radiology Receptionist?

The main responsibility is to greet patients and visitors, ensure patient information is accurate and up-to-date, and support the efficient flow of patients through the department.

What characteristics should a candidate have for this position?

Candidates should be motivated, hardworking, compassionate, and have a positive and professional approach to delivering excellent customer service.

Who can I contact if I have questions about the role?

You can contact Katie Tutty, the Radiology Admin Manager, at katie.tutty@ouh.nhs.uk or call 01865 226805.

Is there an opportunity for career progression within this role?

Yes, the role offers the opportunity to train in a wide range of skills, which can equip you for future career progression.

How do I apply for the position?

You can apply by including as much detail as possible in your application, including qualifications, roles, responsibilities, and a supporting statement showcasing your skills and experience.

Are we hiring for multiple positions?

Yes, we have adopted a centralised hiring process for administration roles in bands 2-5, meaning you apply once and are considered for multiple roles across the organisation.

What is the focus of the Oxford University Hospitals NHS Foundation Trust?

The focus is on delivering compassionate excellence, which includes values of compassion, respect, learning, delivery, improvement, and excellence, putting patients at the heart of what they do.

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Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.