Receptionist (2025-7371)

Verve Senior Living

Jan 10, 2025

Applications are closed

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Mississauga

Requirements

Minimum of grade 12 education required.
Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
Basic bookkeeping experience is preferred.
Has proven typing and general office administration skills.
Must be able to communicate effectively, both written and verbally, in the English language.
Be able to work with minimal supervision and demonstrates a strong ability to problem solve.
Has proficient computer skills (i.e. Microsoft Office Suite, Word and Excel).
Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
A resident-oriented individual, whose visions and values align with those of the residence.
High School Diploma is required.
Bookkeeping
General Office Administration
Demonstrated Multi Tasking
Communication
Computer, Computer Software MS OFFICE

Responsibilities

Participates in and adheres to continuous quality improvement standards.
Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
Assists in ordering, maintaining and monitoring of office supplies and/or store inventory.
Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In absence of marketing staff ensures appointments are booked and tours are given.
Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
Ensures reception area is kept neat and tidy.
Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
Records and stores lost property.
Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
Responsible for communications and public relations with residents, family members, staff and general public.
Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
Creates and distributes the daily resident census.
Maintains necessary contact lists (i.e. residents, emergency, family members, etc).
Maintains effective communication, both written and verbal with co-workers. Uses the appropriate lines of communication with supervisory staff.
Performs other duties as assigned by the Office Manager or delegate.
Complies with all corporate policies and procedures.
Completes all required mandatory training/education.
Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

FAQs

What are the main responsibilities of a receptionist at Verve Senior Living?

Receptionists are responsible for welcoming guests, providing exceptional customer service, managing phone calls, assisting with administrative tasks, ensuring security by monitoring visitors, and maintaining a tidy reception area among other duties.

What educational qualifications are required for this position?

A minimum of a high school diploma (Grade 12 education) is required for this position.

Is previous experience in a similar role necessary?

While a minimum of two years of experience in a receptionist or clerical role within a hospitality setting is considered an asset, it is not explicitly required.

What key skills are preferred for this position?

Preferred skills include basic bookkeeping experience, proficient computer skills (especially in Microsoft Office Suite), strong communication abilities, and demonstrated multi-tasking skills.

Is verbal and written communication in English a requirement?

Yes, effective communication both written and verbally in the English language is required.

Will the receptionist be required to assist with Life Enrichment activities?

Yes, the receptionist may assist with the set-up and take-down for programs, activities, and special events, as required.

Are there any specific health and safety compliance requirements?

Yes, the receptionist is expected to comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and participate in ongoing health and safety training and drills.

How does the company approach inclusivity in hiring?

Verve Senior Living is dedicated to building an inclusive, equitable, and accessible workplace, reflecting the diversity of the residents and communities served.

Will candidates need to undergo a background check?

Yes, all offers of employment are subject to a Criminal Background Check.

What kind of training is required for this role?

The receptionist must complete all required mandatory training and education as well as participate in any in-services and fire drills as necessary.

Verve Senior Living

Inspired Senior Living

Science & Healthcare

Industry

501-1000

Employees

1980

Founded Year

Mission & Purpose

Retirement living can be active, inspiring, and fulfilling. We know because we help make it a reality every day. Visit one of our retirement residences and see what living with Verve is all about. Retirement living can be inspired, and inspiring. Every day our residents prove that the historical definition of senior living can be reshaped and rethought. Aging doesn't mean that life should suddenly cease to be fulfilling or lived without spirit and vitality. We strive to create an environment where mind, body, and spirit can flourish means having programming, amenities, and staff that are second to none. With more than 30 communities all over Canada, we strive to continuously reinvent senior living.