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Receptionist/Admin Clerk

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Manchester University NHS Foundation Trust

3d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Manchester

AI generated summary

  • You should have a good education, experience with patients/customers, computer literacy, and be a team player with flexibility for covering colleagues and ensuring effective admin support.
  • You will greet visitors, manage patient demographics, schedule appointments, maintain the reception area, answer calls, coordinate transport and interpreter requests, and ensure confidentiality.

Requirements

  • We are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.
  • We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
  • To work flexibly across the service as required.

Responsibilities

  • Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
  • Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
  • Enter clinic attendances and outcomes.
  • Book appointments, update attendances and action referrals.
  • Maintain the reception and waiting area to an orderly state at all times.
  • Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
  • Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
  • To work flexibly across the service as required.

FAQs

What are the working hours for the Receptionist/Admin Clerk position?

The working hours for the Receptionist/Admin Clerk position are 37.5 hours per week.

What qualifications are required for this role?

A good standard of general education is required, along with previous experience dealing with patients or customers and a good level of computer literacy.

Is there a team-based environment in this role?

Yes, you will be working as part of a friendly admin team and are expected to be a good team player.

What are the primary responsibilities of this role?

Your primary responsibilities will include greeting visitors, clarifying patient demographics, booking appointments, maintaining the reception area, answering phone calls, and arranging transport/interpreter requests.

Is flexibility required in this position?

Yes, a flexible approach to work is required, including providing cover for colleagues during sickness and annual leave.

What is the work environment like at Manchester University NHS Foundation Trust (MFT)?

The work environment is supportive and inclusive, with a commitment to helping employees grow and develop their careers while supporting the community.

Whom should I contact for further details or to arrange an informal visit?

You can contact Wendy Blackburn, the Operational Manager Outpatient Lead, via email at wendy.blackburn@mft.nhs.uk or by telephone at 0161 276 4302.

Are there opportunities for training and development in this role?

Yes, MFT is committed to supporting training and development opportunities for all employees.

Will I be working with a diverse group of colleagues?

Yes, you will be working alongside colleagues from all backgrounds, supporting people from every walk of life.

Is confidentiality important in this role?

Yes, maintaining confidentiality, safety, and security of the reception area is crucial, and any adverse matters should be reported to senior staff.

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Manchester University NHS Foundation Trust

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.