Logo of Huzzle

Home

Matches

Explore

Manage

Receptionist/Front of House

image

Bupa

Aug 9, 2024

  • Job
    Full-time
    Junior & Mid Level
  • Southend-on-Sea
  • Quick Apply

AI generated summary

  • You need healthcare admin and customer service experience, strong communication and organization skills, attention to detail, teamwork, adaptability, and a proactive attitude.
  • You will greet customers, manage inquiries, prepare paperwork, assist with bookings, handle post, generate letters, order supplies, process invoices, and maintain a tidy reception area.

Requirements

  • Administrative experience in a healthcare environment
  • Customer service experience and highly customer focussed
  • Ability to prioritise workload and ability to separate the urgent from the important
  • Excellent interpersonal, written and verbal communication skills
  • Excellent organisation and time management skills
  • Good attention to details
  • Excellent team working skills and able to work collaboratively
  • Adaptable to change
  • Pro-active and a willingness to learn

Responsibilities

  • - Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
  • - Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
  • - Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
  • - Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
  • - Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
  • - Post - collect, open, date stamp, distribute incoming post, and post outgoing post.
  • - Generate letters as required by the business.
  • - Monitor stocks and order goods when required.
  • - Process invoices/delivery notes as per Bupa policy
  • - Play an active part in ensuring well-presented facilities

FAQs

What are the operating hours for the Bupa Health Centre Southend?

The operating hours are Mondays to Fridays from 8am to 4:30pm.

What is the salary for the Receptionist/Front of House position?

The salary for the position is £25,250 per annum.

Is this position full-time or part-time?

This position is available as both full-time and part-time.

What kind of experience is required for this role?

Administrative experience in a healthcare environment and customer service experience are required.

What skills are important for the Receptionist/Front of House role?

Key skills include excellent interpersonal and communication skills, organization and time management skills, attention to detail, teamwork, adaptability, and a willingness to learn.

What benefits can employees expect from Bupa?

Employees can expect benefits such as equivalent to 25 days holiday per year, Bupa health insurance, an enhanced pension plan, life insurance, an annual health services bonus scheme, and various other benefits and online discounts.

Does Bupa encourage diversity in applications?

Yes, Bupa encourages diversity and especially welcomes applications from people with diverse backgrounds and experiences.

Is there a support system for disabled applicants during the recruitment process?

Yes, Bupa is a Level 2 Disability Confident Employer and aims to offer interviews/assessments to every disabled applicant who meets the minimum criteria. They also provide reasonable adjustments as needed.

Can I contact Bupa for more information about this role?

Yes, you can contact Bupa via email or mobile at 07395878088 for more information about the role or to discuss other opportunities.

image

Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.