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Receptionist - Sefton (Ref: 18873)

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HM Prison and Probation Service

8d ago

  • Job
    Full-time
    Entry Level
  • Government & Politics
    People, HR & Administration
  • Liverpool

AI generated summary

  • You must have strong ICT skills, excellent communication, GCSEs in English/Maths, criminal justice experience, customer relations background, and ECDL-equivalent IT qualification.
  • You will greet visitors, manage logistics, handle cash, ensure safety, log incidents, and provide administrative support while maintaining security and confidentiality.

Requirements

  • Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
  • Must have excellent verbal and written communication skills
  • GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role
  • Has worked in criminal justice field
  • Has experience of working in high pressure/stressful working environments
  • Has experience in customer relations
  • IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL

Responsibilities

  • To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
  • Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
  • Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
  • To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
  • To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
  • To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
  • To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
  • Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
  • Process and update computer based and manual files and filing systems
  • Use a range of computer software in providing comprehensive administration support
  • Produce a range of documentation and correspondence
  • To access databases for information as necessary and input information as required
  • Scanning and archiving data, some of which is sensitive and highly confidential

FAQs

What is the job title for this position?

The job title is Receptionist - Sefton (Ref: 18873).

Where is the job location?

The job is based at NMS Sefton House, Bootle, L20 8AH.

What are the core hours for this position?

Core hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

What are the primary responsibilities of the receptionist?

The primary responsibilities include greeting visitors, answering enquiries, managing logistics for the building, maintaining health and safety, and providing administrative support services.

Is experience in the criminal justice field required for this role?

While experience in the criminal justice field is desirable, it is not a strict requirement.

What qualifications are essential for this position?

Essential qualifications include GCSE A*-C Grade (or equivalent) in Maths and English, or a proven track record in a commensurate role.

Are there additional payments for working unsocial hours?

Yes, additional payments are made for working unsocial hours.

What skills are required for this position?

Proven proficiency in ICT skills across the full range of Microsoft Office applications and excellent verbal and written communication skills are required.

How does the application process work?

The application process uses Success Profiles and will assess your Behaviours, Strengths, and Experience.

Will successful candidates need to undergo a background check?

Yes, successful candidates must undergo a criminal record check.

What support does the organization provide for diversity and inclusion?

The organization promotes inclusion and diversity and runs a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

What benefits are offered with this position?

Benefits include a Civil Service pension, annual leave, public holidays, and access to learning and development opportunities.

Is there any support for flexible working options?

Yes, the working environment supports a range of flexible working options to enhance your work-life balance.

Who can apply for this position?

This job is broadly open to UK nationals, nationals of the Republic of Ireland, and nationals of certain Commonwealth countries, as well as EU nationals with specific rights to work in the UK.

Who can be contacted for more information about the job?

For more information, you can contact the SSCL Recruitment Enquiries Team via email at moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk or by telephone at 0345 241 5358.

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HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.