Logo of Huzzle

Home

Matches

Explore

Manage

Receptionists x 2 - Full-Time / Part-Time -Truro & Camborne - Permanent (Ref: 16950)

image

HM Prison and Probation Service

7d ago

  • Job
    Full-time
    Entry & Junior Level
  • Government & Politics
    People, HR & Administration
  • Truro

AI generated summary

  • You need GCSEs A*-C in Maths and English, an IT qualification (like ECDL), and skills in service delivery, communication, and improvement. A technical IT test is part of the interview.
  • You will greet visitors, manage logistics, handle calls and inquiries, maintain security, support case administration, and assist with health and safety duties.

Requirements

  • GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role.
  • IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL
  • Delivering at Pace
  • Managing a Quality Service
  • Changing and Improving
  • Communicating and Influencing
  • Technical IT Test to be completed as part of interview process.

Responsibilities

  • To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
  • Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
  • Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
  • To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
  • To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
  • To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
  • To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
  • Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:
  • Process and update computer based and manual files and filing systems
  • Use a range of computer software in providing comprehensive administration support
  • Produce a range of documentation and correspondence
  • To access databases for information as necessary and input information as required
  • Scanning and archiving data, some of which is sensitive and highly confidential

FAQs

Are the receptionist positions full-time or part-time?

The positions are available in both full-time and part-time formats.

Where are the job locations for the receptionist positions?

The job locations are at NPS Endsleigh House in Camborne, TR14 8DN, and NPS Tremorvah Wood in Truro, TR1 1HZ.

What are the core hours for this role?

The core hours include regular unsocial hours, such as evenings and/or weekends, as determined by the business need.

What qualifications are required for the receptionist positions?

A minimum of GCSE A*-C grade (or equivalent) in Maths and English is required, or proven track record in a comparable role.

Is there any IT proficiency required for this position?

Yes, an IT qualification equivalent to ECDL/CLAIT or equivalent work experience to that competency level is desirable.

What kind of training will be provided for the role?

Training will be provided to support the various teams/functions within the operational area, including administrative support and case administration.

Will I need to undergo any background checks for this position?

Yes, successful candidates must undergo a criminal record check and baseline personnel security standard checks.

What kind of benefits does this job offer?

This job offers access to learning and development, a supportive working environment for flexible working options, a Civil Service pension, annual leave, and public holidays.

Is previous experience in a similar role necessary?

Although not strictly necessary, a proven track record in a commensurate role would be valuable.

Will I be handling cash in this position?

Yes, the role involves handling petty cash and managing transportation of travel warrants for individuals on probation.

What should I do if I have questions about the recruitment process?

You can contact the SSCL Recruitment Enquiries Team via email at moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk or call them at 0345 241 5358.

What is the selection process like for this position?

The selection process will assess your Behaviours, Strengths, Experience, and Technical skills as part of the Success Profiles framework.

Are there any diversity and inclusion initiatives in place?

Yes, the Civil Service is committed to attracting and retaining diverse talent and has various initiatives in place to support diversity and inclusion.

image

HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.