Relationship Manager

TD Bank

Sep 25, 2024

Job
Full-time
Senior Level
Sales & Business Development
Banking & Finance
Toronto
Quick Apply

AI generated summary

You should have an undergraduate/graduate degree and/or 7+ years of relevant experience.
You will manage customer relationships, deliver excellent service, assess financial needs, promote banking products, identify referrals, mitigate risks, and drive business growth.

Requirements

Undergraduate/Graduate degree and/or
7+ years of relevant experience

Responsibilities

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Lead all aspects of relationship management for an assigned portfolio
Act as a confident business banker expected to meet the needs of customers by providing creative products/solutions
Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
Develop and maintain centre of influence strategies and relationships
Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
Enhance TDBG brand by participating in networking events
Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).
Promote and offer full suite of products, sales, services and banking capabilities
Meet or exceed business targets
Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Ensure compliance with regulatory and operational risk requirements
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Develop a productive relationship with external partners as means to identify new business opportunities
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Provide mentorship by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segment
Manages a portfolio in line with the business sales model characterized by moderate to high cash management, deposit and credit complexity requirements
Interpret and analyze customer financial statements with deep expert level credit acumen
Identifies referral opportunities across business lines and segments
Anticipates, identifies and interprets market trends, and applies this knowledge to serve the needs of the customers
Solves problems of moderate to high complexity and recommend new product and service solutions
Possesses an expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
Works autonomously as the 'lead' and coaches and guides members within area of expertise
Executes and may support others in complex account management processes – structures customized solutions and advice
Guides and influences customers and stakeholders; converts information to compelling business context and advice at increasingly senior levels
Compiles and interprets market intelligence that helps senior management with strategic direction for the business unit
Generally, reports to the Senior Manager Commercial Sales

FAQs

What are the primary responsibilities of a Relationship Manager at TD?

The primary responsibilities include delivering exceptional customer service, managing an assigned portfolio, building and deepening customer relationships, and implementing sales strategies to attract and retain customers while meeting business growth targets.

What qualifications are required for this role?

An undergraduate or graduate degree and at least 7 years of relevant experience are required for the Relationship Manager position.

What is the work location for this position?

The work location for the Relationship Manager position is Canada.

How many hours per week does this role require?

The role requires 37.5 hours of work per week.

What type of compensation is offered for this role?

TD is committed to providing fair and equitable compensation and encourages candidates to engage in open discussions about pay details with the HR team.

Is there support for professional development within this role?

Yes, TD provides regular leadership and development conversations, mentoring programs, and access to an online learning platform to support employee growth and career development.

What is the approach to customer service in this role?

The approach to customer service is focused on continually delivering exceptional experiences at every interaction and executing on plans to continuously improve the customer experience.

How does the Relationship Manager contribute to business growth?

The Relationship Manager contributes to business growth by developing and implementing sales strategies, building new relationships, deepening existing customer relationships, and promoting a full suite of banking products and services.

Are there opportunities for networking in this role?

Yes, Relationship Managers are encouraged to enhance the TD brand by participating in networking events as part of their responsibilities.

What is the importance of compliance in this role?

Compliance is crucial as the Relationship Manager must ensure adherence to regulatory and operational risk requirements, protecting the interests of the organization and managing risks effectively.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen