Relationship Manager - Commercial Banking

TD Bank

Sep 24, 2024

Job
Full-time
Senior Level
Sales & Business Development
Banking & Finance
Toronto
Quick Apply

AI generated summary

You need an undergraduate/graduate degree or 7+ years of relevant experience.
You will manage customer relationships, deliver exceptional service, identify referral opportunities, negotiate deals, assess risks, and promote banking solutions while ensuring compliance and driving business growth.

Requirements

Undergraduate/Graduate degree and/or
7+ years of relevant experience

Responsibilities

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Lead all aspects of relationship management for an assigned portfolio
Act as a confident business banker expected to meet the needs of customers by providing creative products/solutions
Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets
Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer
Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors
Develop and maintain centre of influence strategies and relationships
Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
Enhance TDBG brand by participating in networking events
Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer
Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).
Promote and offer full suite of products, sales, services and banking capabilities
Meet or exceed business targets
Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation
Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.
Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Ensure compliance with regulatory and operational risk requirements
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Develop a productive relationship with external partners as means to identify new business opportunities
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Provide mentorship by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segment
Manages a portfolio in line with the business sales model characterized by moderate to high cash management, deposit and credit complexity requirements
Interpret and analyze customer financial statements with deep expert level credit acumen
Identifies referral opportunities across business lines and segments
Anticipates, identifies and interprets market trends, and applies this knowledge to serve the needs of the customers
Solves problems of moderate to high complexity and recommend new product and service solutions
Possesses an expert level knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance
Works autonomously as the 'lead' and coaches and guides members within area of expertise
Executes and may support others in complex account management processes – structures customized solutions and advice
Guides and influences customers and stakeholders; converts information to compelling business context and advice at increasingly senior levels
Compiles and interprets market intelligence that helps senior management with strategic direction for the business unit
Generally, reports to the Senior Manager Commercial Sales

FAQs

What is the work location for the Relationship Manager - Commercial Banking position?

The work location is in Canada.

What are the working hours for this role?

The working hours are 37.5 hours per week.

What line of business does this position belong to?

This position belongs to the Personal & Commercial Banking line of business.

Is there a discussion about salary during the application process?

Yes, candidates are encouraged to have an open dialogue with a member of the HR team and ask compensation-related questions.

What kind of customer experience is the Relationship Manager expected to deliver?

The Relationship Manager is accountable for delivering a superior customer experience at every interaction.

How will the Relationship Manager develop new relationships?

The Relationship Manager will develop new relationships and deepen existing customer relationships through various strategies, including implementing the Business Banking Relationship Methodology (BBRM).

What qualifications are required for this role?

An undergraduate or graduate degree and 7+ years of relevant experience are required for this role.

What is the focus of the Relationship Manager in terms of products and services?

The focus is on both credit and non-credit products/services, ensuring to meet the needs of customers with creative solutions.

Will there be support for career development in this position?

Yes, there will be support for career development, including regular performance conversations, training programs, and access to mentoring.

Are there any specific compliance requirements for this role?

Yes, it is essential to ensure compliance with regulatory and operational risk requirements.

How does the organization prioritize team dynamics?

The Relationship Manager is expected to participate fully as a member of a team, promoting a positive work environment that encourages service, quality, innovation, and teamwork.

What type of relationships will the Relationship Manager develop?

The Relationship Manager will develop relationships with customers, internal partners, and external stakeholders to create new business opportunities.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen