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Remote Care Coordinator

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Smile Doctors

24d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Ashburn

AI generated summary

  • You need a High School Diploma, 3 years of clinical dental experience, digital app knowledge, and customer service skills; a Bachelor's and tech support experience are preferred. Bilingual is a plus.
  • You will communicate with patients, manage protocols, monitor analytics, collaborate on urgent notifications, update clinic teams, analyze reporting, and provide technical support for digital platforms.

Requirements

  • High School Diploma or equivalent required
  • Bachelor’s Degree preferred
  • Three (3) years of clinical orthodontic or dental experience required
  • One (1) year technical support experience preferred, but not required
  • Bilingual (Spanish) preferred but not required
  • Intermediate knowledge of digital applications including web, email, chat, text, etc.
  • Intermediate knowledge of principles and processes for providing outstanding customer service

Responsibilities

  • Communicates with patients through Smile Doctors Anywhere and all digital dashboards
  • Manages clinical protocols with Smile Doctors Anywhere with doctor
  • Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere
  • Collaborates with doctors and team on notifications which require immediate attention
  • Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes
  • Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms
  • Provides troubleshooting/technical support to patients using digital platforms

FAQs

What is the role of a Remote Care Coordinator at Smile Doctors?

The Remote Care Coordinator communicates with patients through digital platforms, manages clinical protocols, monitors dashboards and analytics, collaborates with clinic teams, provides troubleshooting support, and analyzes daily reporting.

What qualifications are required for this position?

A High School Diploma or equivalent is required, with a Bachelor’s Degree preferred. Three years of clinical orthodontic or dental experience is required, along with preferred technical support experience.

Are there opportunities for professional growth within Smile Doctors?

Yes, Smile Doctors emphasizes a people-first culture and offers opportunities for Team Members to grow in their careers both within the organization and beyond.

Does Smile Doctors offer benefits to its Team Members?

Yes, Smile Doctors offers competitive salaries, medical, dental, vision, and life insurance, short and long-term disability coverage, a 401(k) plan, and paid time off.

Is bilingualism a requirement for this position?

Bilingualism (specifically in Spanish) is preferred but not required for this position.

How does the Remote Care Coordinator support patients?

The Remote Care Coordinator provides troubleshooting and technical support to patients using digital platforms and communicates with them through Smile Doctors Anywhere and other digital dashboards.

What should candidates expect regarding the team culture at Smile Doctors?

Candidates can expect a passionate, caring team environment focused on fun and encouraging relationships, where individual talents and strengths are recognized and nurtured.

What are the working hours for this remote position?

The specific working hours are not mentioned in the job description and may be discussed during the hiring process.

Are there discounts available for Team Members and their families?

Yes, there are discounts on braces and clear aligners available for Team Members and their family members.

Is prior technical support experience mandatory for this role?

No, prior technical support experience is preferred but not mandatory for the position.

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Smile Doctors

There's potential in every SMILE. We're changing lives one smile at a time.

Science & Healthcare
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Smile Doctors, LLC, is the largest ortho-focused dental support organization (OSO) in the U.S. The company has the fastest-growing network of award-winning orthodontists. With more than 415 convenient locations in 28 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow their orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers. Smile Doctors orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors mission is to create confident smiles that inspire the best in their patients, each other, and the communities they serve. Smile Doctors-affiliated practices are committed to providing affordable, all-inclusive orthodontic treatment to patients. Smile Doctors’ patient-forward approach and team collaboration result in beautiful, confident smiles and genuine, unforgettable experiences.