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Remote New Patient Scheduler

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BJC HealthCare

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Saint Louis
    Remote

AI generated summary

  • You must live within 1 hour of St. Louis, MO, have a High School Diploma/GED, pass a typing test (35 wpm, 90% accuracy), and have 2-5 years of experience. No experience required.
  • You will schedule new patient appointments, manage referral orders, verify insurance, provide excellent customer service, and ensure accurate data entry while maintaining patient confidentiality.

Requirements

  • Must live within 1 hour of St. Louis, Missouri
  • Typing Test Required (minimum speed 35 wpm, 90% accuracy)
  • High School Diploma or GED
  • No Experience
  • 2-5 years

Responsibilities

  • Manages a high volume of referral orders in electronic health record; makes outbound calls to schedule new patient appointments for patients without a PCP (primary care provider); manages incoming calls from multiple channels (BJCMG website, BJC website, vaccine clinics, employee clinics, etc.) for patients without a PCP who need to schedule a visit with a PCP; follows protocols for physician selection; schedules vaccine appointments.
  • Manages referral orders from case managers and other providers; manages referral work queue and makes updates in the electronic health record.
  • Schedules patient visits based on patient preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions.
  • Provides excellent and consistent customer service; communicates in a professional, positive, and respectful manner with patients, providers, BJC staff and external organizations.
  • Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

FAQs

Is the Remote New Patient Scheduler position limited to candidates living in certain areas?

Yes, candidates must live within 1 hour of St. Louis, Missouri.

What are the typical working hours for this position?

The typical working hours are Monday to Friday, from 8:00 am to 4:30 pm.

Is there a typing test requirement for this job?

Yes, a typing test is required with a minimum speed of 35 words per minute and 90% accuracy.

What is the pay range for this position?

The pay range for the Remote New Patient Scheduler position is $15.00 - $21.07 per hour, based on job qualifications and relevant work experience.

Are there any weekends or holiday shifts for this job?

No, this position does not require work on weekends or holidays.

What are the required education qualifications for this position?

A High School Diploma or GED is required for this position.

What type of experience is preferred for applicants?

2-5 years of healthcare or customer service experience is preferred for this role.

What is the role of the Remote New Patient Scheduler?

The role involves managing a high volume of referral orders, making outbound calls to schedule new patient appointments, and ensuring accurate data entry in the electronic health record.

What benefits are offered for this position?

Benefits include comprehensive medical, dental, vision, life insurance, disability insurance, retirement contributions, tuition assistance, flexible spending accounts, and a combined paid time off benefit.

Is this position considered safety-sensitive?

Yes, this position is considered safety-sensitive, requiring the ability to work in a constant state of alertness and in a safe manner.

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BJC HealthCare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, and is focused on delivering services to residents primarily in the greater St. Louis and southern Illinois regions. With net revenues of $5.5 billion, BJC serves the health care needs of urban, suburban and rural communities and includes 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. As a nonprofit health care organization, BJC is the largest provider of charity care, unreimbursed care and community benefit in Missouri, providing more than $872.4 million in financial assistance, education of health professionals, safety net services and community outreach programs in 2020.