(REMOTE) Senior HR Representative

Trinity Health

Oct 26

Applications are closed

Job
Full-time
Mid Level
Customer Relations
People, HR & Administration
Livonia

Requirements

Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through an associate’s degree and four (4) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience.
Bachelor’s degree in business administration, Business Systems, Human Resources or related field is preferred. A CEBS or PHR, SHRM-CP certification is preferred.
Experience in vendor management preferred.
Thorough understanding of benefit plan design and eligibility required.
Proficient knowledge of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience). Proficient knowledge of HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday, PeopleSoft, and Kronos time and attendance system preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills.
Ability to work independently with little supervision while organizing and prioritizing workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a fast paced work environment.
Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Must be able to travel to the various Trinity Health sites 20%, as/if needed.
Must possess the ability to comply with Trinity Health policies and procedures.
Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.
Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

Responsibilities

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Manages Human Resource service delivery for the HR Service Center areas of vendor administration, life status change administration, health and welfare plan administration, payroll processing systems, employment life cycle administration, or other Human Resources functional areas. Manages entry level case inquiries within the limits of the IRS Section 125 Plan and Trinity Health HR Policies.
Audits monthly vendor billings and eligible participant and dependent reporting. Reviews and reconciles discrepancies with payroll; processes eligibility reports, court orders and status changes with insurance carrier and payroll. Researches and prepares reports and spreadsheets analyzing costs and participation.
Assists with projects, such as Open Enrollment for supported RHM's to include testing and administrative responsibilities.
Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits.
Has proficient knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.
Maintains collaborative relationships with health ministries staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of assignments.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Maintains case management technology to accurately log issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

FAQs

What is the employment type for this position?

The employment type for this position is full time.

Is this position fully remote?

Yes, this position is a remote role.

What are the essential functions of this role?

The essential functions include managing HR service delivery, auditing vendor billings, assisting with projects, performing administrative activities, maintaining knowledge of HR laws, and ensuring compliance among others.

What are the minimum qualifications required for this position?

The minimum qualifications include an associate’s degree and four years of experience in an HR specialist or customer support role, or an equivalent combination of education and experience. A bachelor’s degree and relevant certifications are preferred.

What experience is preferred for candidates applying for this role?

Experience in vendor management is preferred, as well as thorough understanding of benefit plan design and eligibility.

What HRIS systems should candidates be familiar with?

Candidates should have proficient knowledge of HRIS, particularly Workday, PeopleSoft, and Kronos time and attendance systems.

What skills are important for this job?

Important skills include decision making, excellent communication, analytic and problem-solving skills, and the ability to work independently while managing multiple tasks.

What physical and mental requirements apply to this role?

Candidates must be able to organize work priorities, handle various tasks in a potentially stressful environment, and possess manual dexterity for keyboard use.

What is the expected hourly pay range for this position?

The hourly pay range for this position is $23.58 - $35.36.

How does Trinity Health approach diversity and inclusion?

Trinity Health is committed to integrating diversity, equity, and inclusion in all aspects of its operations, ensuring that all qualified applicants receive consideration for employment without regard to protected statuses.

Trinity Health

We are one of the largest not-for-profit, faith-based health care systems in the nation.

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.