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Resource Planner

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Philips

Jan 24

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Chennai
  • Quick Apply

AI generated summary

  • You need a bachelor's degree, 3+ years in customer support, strong communication skills in English and Hindi, and the ability to multi-task and manage time effectively.
  • You will manage service workforce shifts, schedule field visits, handle customer maintenance plans, process requests, adjust schedules, and monitor subcontractor activities effectively.

Requirements

  • Bachelor’s degree in any stream
  • Min 3 + years of customer support experience or experience as a Client Service Representative.
  • Good communication skills in writing and reading
  • Ability to multi-task, prioritize, and manage time effectively
  • Good command over English and Hindi

Responsibilities

  • Create service workforce shift and create follow-up work order following subcontractor service activities
  • Communicate schedule proposal via conventional methods
  • Review optimized options and schedule field service visit
  • Schedule service order resources
  • Create customer maintenance plan service events
  • Create, update or cancel customer maintenance plan
  • Schedule field service event, create, update or cancel preventative maintenance plan
  • Process service parts and/or tools request
  • Handle scheduling exceptions
  • Adjust service workforce shift, find service contact & determine preferred method of contact
  • Communicate schedule proposal via automated methods
  • Plan noncustomer interaction time and set-up and maintain resource data
  • Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.

FAQs

What is the primary role of a Resource Planner?

The primary role of a Resource Planner is to create medium to long-term planning and schedules for operational service resources, manage exception handling, and balance conflicting demands related to business obligations, resource availability, and customer demand.

What qualifications are needed for this position?

A Bachelor’s degree in any stream and a minimum of 3+ years of customer support experience or experience as a Client Service Representative are required for this position.

What communication skills are expected of a Resource Planner?

Good communication skills in writing and reading are expected, along with a good command over English and Hindi.

How does the hybrid work model function at Philips?

The hybrid work model at Philips consists of employees spending 3 days working from the office and 2 days from home, promoting flexibility while supporting collaboration.

What kind of career opportunities can I expect in this role?

This role offers rewarding career opportunities, exposure to the latest in Healthcare Technology, and the possibility of long-term career advancement within Philips or beyond.

What responsibilities does a Resource Planner have regarding customer maintenance plans?

A Resource Planner is responsible for creating, updating, or canceling customer maintenance plans and scheduling associated service events.

Are there any specific skills that will help succeed in this role?

Yes, the ability to multi-task, prioritize, and manage time effectively are crucial skills for success in this role.

Is there a focus on employee well-being at Philips?

Yes, Philips offers competitive health benefits, a flexible work schedule, and access to local well-being-focused activities to support employee well-being.

How does the company view the importance of collaboration?

Philips believes impactful collaboration enhances idea generation and problem-solving, which is why they value in-person interactions in their hybrid work model.

What is the ultimate goal of Philips as a company?

The ultimate goal of Philips is to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions that improve the health and well-being of billions of people every year.

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Philips

There's always a way to make life better.

Science & Healthcare
Industry
10,001+
Employees
1891
Founded Year

Mission & Purpose

Philips is a global technology company that focuses on healthcare, consumer lifestyle, and lighting solutions. They are dedicated to improving people's lives through meaningful innovation and advanced technologies. Their ultimate mission is to make the world healthier and more sustainable by providing innovative healthcare solutions that enhance patient outcomes and enable better living. Additionally, Philips aims to enhance people's daily lives with their consumer products, ranging from home appliances to personal care items. Through their lighting solutions, they strive to create efficient and sustainable lighting experiences for individuals and communities, promoting energy conservation and environmental responsibility.