FAQs
What are the main responsibilities of the Responsable de Compte (Paie & SIRH) H/F?
The main responsibilities include ensuring contract compliance in terms of budget, quality, and deadlines; adapting client management approaches to their needs; analyzing performance indicators for improvement; preparing and conducting internal and client meetings; financial tracking; managing internal and external projects; coordinating actions from various ADP actors for the client; and ensuring client satisfaction.
What qualifications are required for the position?
A higher education degree and a minimum of 3 years of experience in project management, customer service, or client management are required. Additionally, a strong customer experience culture and an emphasis on client satisfaction are important.
What specific knowledge is needed for this role?
Candidates should know the basic principles of payroll and HRIS, project management methodologies, and financial indicators.
What skills are necessary for success in this position?
Essential skills include the ability to analyze contracts, work effectively in teams and matrix environments, communicate well both orally and in writing, establish and monitor schedules, handle client objections, and manage priorities.
What personal qualities are important for the Responsable de Compte?
Important personal qualities include being proactive, having a service-oriented mindset, being organized, maintaining good relationships internally and externally, managing stress effectively, and being able to take a step back when needed.
Is experience with client satisfaction important for this role?
Yes, a strong emphasis on client satisfaction and experience is crucial for success in this position.
What is ADP's commitment regarding diversity and inclusion?
ADP is committed to creating an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics, including race, gender identity, age, and more.
How does ADP approach ethical standards in the workplace?
ADP has a long history of conducting business with high ethical standards and full compliance with laws, and expects employees to uphold its values with integrity and foster a respectful workplace.