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Restaurant Team Member

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Tim Hortons

Yesterday

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

AI generated summary

  • You should be a positive team player with customer service experience, strong communication skills, flexibility for various hours, and a passion for exceptional customer service and coffee.
  • You will welcome customers, provide fast service, resolve inquiries, maintain cleanliness, ensure food safety, follow standards, restock stations, and report any incidents promptly.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What are the job types available for the Restaurant Team Member position?

Both full-time and part-time positions are available for the Restaurant Team Member role.

Where is the job location for the Restaurant Team Member?

The job location for the Restaurant Team Member is at B69 4RJ.

What is the salary for the Restaurant Team Member position?

The salary for the Restaurant Team Member position is hourly paid, in line with the National Minimum Wage.

What kind of company culture can I expect at Tim Hortons?

You can expect a dynamic and friendly company culture that promotes true Canadian hospitality and values customer service.

Are there opportunities for growth within the company?

Yes, there are opportunities to grow within the company and carve out a career as Tim Hortons expands across the UK.

What qualifications do I need to apply for the Restaurant Team Member position?

You need to be a positive team player with previous customer service experience in a fast-paced environment and possess excellent communication skills.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering fast and friendly service, preparing food, maintaining cleanliness, and adhering to health and safety standards.

What hours will I be expected to work?

You should be flexible to work a range of hours, including early mornings, afternoons, evenings, and weekends.

Is prior experience in the food service industry required?

While previous experience in a dynamic, fast-paced environment is preferred, it may not be strictly required as long as you have strong customer service skills.

How does Tim Hortons ensure food safety and cleanliness?

Tim Hortons follows strict health and safety standards, conducts regular temperature checks, and requires adherence to cleaning schedules.

What should I do if I encounter a difficult customer inquiry?

You should attempt to resolve simple inquiries yourself and refer any difficult inquiries to a manager.

Will I need to wear any specific clothing or gear while working?

Yes, you will need to follow correct procedures and wear Personal Protective Equipment (PPE) when instructed.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.