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Restaurant Team Member

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Tim Hortons

23d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Chester

AI generated summary

  • You are a team player with customer service experience, excellent communication skills, and flexibility to work various hours. A passion for customer satisfaction and coffee is a plus.
  • You will greet customers, provide fast service, handle inquiries, maintain cleanliness, ensure food safety, follow health standards, and support team goals while adhering to operational procedures.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
  • You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
  • Carry out temperature checks and record as per company process!
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
  • Report all work related near misses, injuries and illnesses as soon as possible!
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!

FAQs

What is the job title for this position?

The job title is Restaurant Team Member.

Where is this job located?

The job is located at CH1 4RY.

What types of job opportunities are available?

Both full-time and part-time positions are available.

What is the salary for this position?

The salary is hourly paid in line with the National Minimum Wage.

What is the company offering with this job?

The company offers the chance to work with like-minded people, deliver a unique product, and the opportunity to grow and carve a career.

What is the main responsibility of a Restaurant Team Member?

The main responsibility is to provide and create exceptional guest experiences.

What type of experience is required for this position?

Previous customer service experience within a dynamic, fast-paced environment is required.

What skills should a candidate possess?

Candidates should have excellent communication skills, a strong focus on the customer, and be a positive team player.

What are the working hours for this position?

Flexibility to work a range of hours including early mornings, afternoons, evenings, and weekends is required.

What key responsibilities does a Restaurant Team Member have?

Key responsibilities include welcoming customers, delivering friendly service, ensuring food safety, maintaining cleanliness, and adhering to performance standards.

What type of training is provided for this role?

Training includes following correct health and safety procedures, including wearing Personal Protective Equipment (PPE) when instructed.

Is there potential for career growth in this position?

Yes, there is an opportunity to grow with the company and carve a glorious career.

How does the company feel about its customers?

The company places customers at the forefront of everything they do, aiming to deliver exceptional experiences.

Are there specific cleanliness standards to follow in this role?

Yes, team members must adhere to health & safety and audit standards, ensuring cleanliness and sanitation in work areas.

How should team members handle customer inquiries?

Team members should attempt to resolve simple customer inquiries and refer difficult inquiries to a manager.

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Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.