Logo of Huzzle

Home

Matches

Explore

Manage

Restaurant Team Member

image

Tim Hortons

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Chelmsford

AI generated summary

  • You need previous customer service experience, excellent communication skills, flexibility for various hours, and a passion for customer satisfaction and coffee.
  • You will greet customers, deliver fast service, resolve inquiries, maintain cleanliness, prepare food safely, perform temperature checks, and contribute to restaurant goals and standards.

Requirements

  • To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
  • If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

  • Welcoming every customer with a smile and being genuinely friendly at all times
  • Delivering fast, friendly and accurate service to all customers
  • Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
  • Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
  • Carry out temperature checks and record as per company process
  • Complete daily and weekly cleaning schedules as per cleaning chart
  • Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
  • Adhering to restaurant performance standards for crew stations and as per shift manager directions
  • Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
  • Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
  • Report all work related near misses, injuries and illnesses as soon as possible
  • Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

FAQs

What is the location for the Restaurant Team Member position?

The position is located in CM77 8GA.

What is the salary for the Restaurant Team Member role?

The salary is hourly paid and in line with the National Minimum Wage.

What type of employment is offered for the Restaurant Team Member position?

This is a full-time employment opportunity.

What kind of customer service experience is required for this position?

Previous customer service experience within a dynamic, fast-paced environment is required.

What are the working hours for this role?

The role requires flexibility to work a range of hours, including early mornings, afternoons, evenings, and weekends.

What qualities should a candidate have to be successful in this role?

A successful candidate should be a positive team player with excellent communication skills and a strong focus on customer service.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering accurate service, ensuring food safety, maintaining cleanliness, and following operational standards.

Is there an opportunity for career growth within the company?

Yes, there is an opportunity to grow with the company and carve a career path.

What should I do if I encounter a customer enquiry that I cannot resolve?

You should refer difficult customer enquiries to a Manager.

Are there specific health and safety standards that must be followed?

Yes, food must be prepared and stored, and preparation areas must be maintained according to Health & Safety and Audit standards.

image

Tim Hortons

Retail & Consumer Goods
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.