Restaurant Team Member

Tim Hortons

Sep 17, 2024

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Hospitality & Retail
Bristol, +7

Requirements

- Positive team player
- Previous customer service experience within a dynamic, fast-paced environment
- Excellent communication skills with a strong focus on the customer
- Flexibility to work a range of hours (including early mornings, afternoons, evenings, and weekends)
- Passion for fantastic customer service
- Thrive on customer satisfaction
- Healthy obsession with coffee

Responsibilities

Your Key Responsibilities As Restaurant Team Member Include
Welcoming every customer with a smile and being genuinely friendly at all times
Delivering fast, friendly and accurate service to all customers
Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
Carry out temperature checks and record as per company process
Complete daily and weekly cleaning schedules as per cleaning chart
Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
Adhering to restaurant performance standards for crew stations and as per shift manager directions
Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
Report all work related near misses, injuries and illnesses as soon as possible
Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

FAQs

What is the job location for the Restaurant Team Member position?

The job location is BS23 3WL.

What is the salary structure for this position?

The position offers an hourly wage in line with the National Minimum Wage.

Are both full-time and part-time positions available?

Yes, both full-time and part-time positions are available.

What type of experience is required to apply for the Restaurant Team Member role?

Previous customer service experience in a dynamic, fast-paced environment is required.

What qualities are important for a successful Restaurant Team Member?

A positive team player with excellent communication skills, a strong focus on customer service, and flexibility to work various hours is essential.

What are the working hours for this position?

The working hours include early mornings, afternoons, evenings, and weekends.

What responsibilities will I have as a Restaurant Team Member?

Responsibilities include welcoming customers, delivering fast and friendly service, preparing food, maintaining cleanliness, conducting temperature checks, and following health and safety standards.

Is previous experience in a restaurant necessary?

While previous restaurant experience is beneficial, it is not explicitly required; a passion for customer service is key.

Will I receive any training if hired?

Yes, training will be provided to ensure you understand the responsibilities and standards associated with the position.

How can I apply for the Restaurant Team Member opportunity?

You can apply by submitting your application through the Tim Hortons recruitment platform or by contacting their HR department for more information.

Tim Hortons

Retail & Consumer Goods

Industry

1001-5000

Employees

1964

Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.