Restaurant Team Member

Tim Hortons

Sep 21, 2024

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Hospitality & Retail
Glasgow

Requirements

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment.
You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

Welcoming every customer with a smile and being genuinely friendly at all times
Delivering fast, friendly and accurate service to all customers
Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
Carry out temperature checks and record as per company process
Complete daily and weekly cleaning schedules as per cleaning chart
Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
Adhering to restaurant performance standards for crew stations and as per shift manager directions
Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
Report all work related near misses, injuries and illnesses as soon as possible
Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

FAQs

What is the location for the Restaurant Team Member position?

The location for the Restaurant Team Member position is G68 9NE.

What types of employment are available for this position?

Full-time and part-time positions are available for the Restaurant Team Member role.

What is the salary for the Restaurant Team Member role?

The salary for the Restaurant Team Member role is hourly paid, in line with the National Minimum Wage.

What experience is required to apply for this position?

Previous customer service experience within a dynamic, fast-paced environment is required to apply for this position.

What are the key responsibilities of a Restaurant Team Member?

Key responsibilities include welcoming customers, delivering fast and friendly service, resolving customer inquiries, maintaining cleanliness and safety standards, and adhering to operational performance standards.

What are the working hours like for this position?

The working hours include flexibility to work a range of shifts, including early mornings, afternoons, evenings, and weekends.

Is there an opportunity for career growth with this role?

Yes, there is an opportunity to grow and carve a career with Tim Hortons as they expand across the UK.

Do I need to wear any specific clothing or equipment for the job?

Yes, you are required to follow correct procedures and instructions, which may include wearing Personal Protective Equipment (PPE) when instructed.

How should I report work-related near misses or injuries?

You should report all work-related near misses, injuries, and illnesses as soon as possible.

What qualities are important for a successful Restaurant Team Member?

Important qualities include being a positive team player, having excellent communication skills, a strong focus on customer service, and a passion for fantastic customer service.

Tim Hortons

Retail & Consumer Goods

Industry

1001-5000

Employees

1964

Founded Year

Mission & Purpose

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.